Customer Service Supply Chain

Fred Moncion

CUSTOMER SERVICE SPECIALIST

Proven experience providing customer support in busy call center environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Key competencies in: CORE COMPETENCIES

Possess extensive professional experience as a Customer Service Specialist

Comprehensive written and verbal communication skills

Possess sound judgment with excellent problem-solving skills

Highly organized and ability to balance multiple tasks simultaneously

Ability to work independently as well as part of a team

Good motivator with excellent customer service skills

Ability to solve customer queries as well as set goals and meet objectives efficiently

Possess exceptional administrative and organizational skills Software Knowledge:

MS Word, Excel, PowerPoint and Outlook, GAD

MS Internet Explorer/Firefox-Skills Navigating in all Servers, Websites, Search Engines Certifications:

Supply Chain Management Professionals CSCMP SCPro™ Completing a 4-module Supply Chain Management program requiring 40 hours of classroom participation per module and a passing grade. Currently Certified in Supply Chain Management Principles, Warehouse Operations-Pending, Transportation Operations-Pending, and Customer Service Operations-Pending. OSHA Certified Industrial Lift Trucks Operator

CPR & AED

S.O.R.A NJ Registered Security Officer ACT (Inactive) EXPERIENCES

Altium Packaging Llc

Elizabeth, NJ

July 2019-June 2020

● Forklift Operator (Clamps)

● Production/Warehouse Machine Line Operator,

Automotive Palitizer Operator

● Material Handler, Procurement & Clerk

● Finished Goods Labeling, Loader & Stocking

● Storage Room Clerk/Organizer

● Manufacturing Fulfillment

● GMP Compliant

Pride Staff

OUR MISSION: Consistently provide client experiences focused on what they value most. Gorden Logistics, Edison NJ

April 2019-June 2019

● Forklift Operator

Lorelei Staffing

Temporary Assignment

Conduent (Client),

August 2018-February 2019

Application Processor

● Processed patient access applications

● Data Entry

● Determined client approval for Rx prescription based on proper documentation

NJLWD/Unemployment Services

Union County College Industry-Business Institute,

December 2017-August 2018

Student/Certification

● CSCMP Certification

● Supply Chain Management Principles

● NJ State Powered Industrial Lift Trucks

Blue Apron,

April, 2016 – October, 2017

Warehouse Associate

● Sorter/Loader & Inventory Control

● Picker/PACKER

● Production Assembly Line

● Team Lead

● Forklift Operator

AST Fund Solutions, September, 2015 – November, 2015 Customer Service Representative & Call Center Agent

● Solicitation

● Contacted Stock and Shareholders to record voting instructions via telephone based on Board Member’s accommodations.

Petro Home Heating Oil & Air Conditioning Services, July, 2013 – March, 2014 Customer Service Representative

● Handled customer inquiries and provided proper recommendations.

● Managed customer accounts and solicited new accounts.

● Handled adverse situations and managed conflict.

● Ensured compliance with company protocols as far as customer service provision is concerned.

● Provide support to Customer Care when necessary by answering customers’ calls regarding issues such as coverage, billing, and troubleshooting.

● Ensured that customers’ inquiries are timely and effectively resolved.

● Provide information to customers on newly introduced products and services, and rate plans in a way that increases customer experience.

Overlook Medical Center, September, 2008 – April, 2012 Security Officer

● Provided overall general security for staff, patients and visitors

● Monitored close-circuit television (cctv), conduct tours, patrols and assisted in any emergencies OUR MISSION: Consistently provide client experiences focused on what they value most. OUR MISSION: Consistently provide client experiences focused on what they value most.

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