Customer Service Package Handler
Resume:
Kentravia Gholston
Tampa, FL *****
*********.*@*****.***
Experienced customer service professional,Manage all tasks with efficiency and accuracy. Passionate about helping customers and delivering top-notch experiences in every interaction. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Authorized to work in the US for any employer
Work Experience
Order Puller
NAPA Auto Parts - Tampa, FL
June 2023 to December 2023
• Receive and check incoming pick tickets
• Locate products using technology
• Retrieve orders according to quantity, size etc. ensuring accuracy
• Build pallets with orders and position them to loading docks
• Wrap orders before loading on trucks
• Re-stock inventory manually or with warehouse equipment
• Keep records of completed orders
• Maintain equipment and report on malfunctions
• Adhere to health & safety policies and quality standards Package Handler
Amalie Oil - Tampa, FL
December 2022 to May 2023
• Preventive maintenance, troubleshooting, and repair of engines, motors, electrical systems, pneumatic systems, hydraulic systems, conveyor systems, and production machinery.
• Working knowledge of bottle Blow Molding machines used in production.
• Follows diagrams, sketches, operation manuals, manufacturer's instructions, and engineering specifications.
• Locates sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments.
• Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools; examining form and texture of parts.
• Determines changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments.
• Adjusts functional parts of devices and control instruments by using hand tools, levels, plumb bobs, and straightedges.
• Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
Claims Processor
Wipro - Tampa, FL
October 2020 to June 2022
● Followed up with customers on unresolved claim issues.
● Proposed settlements for uncomplicated issues to resolve claims.
● Evaluated accuracy and quality of data entered into agency management system and Coordinated with contracting department to resolve payer issues.
● Examined reports, accounts and evidence to determine integrity and accuracy of information. Customer Sales Associate
AutoZone - Tampa, FL
December 2019 to October 2020
● Provided information on company offerings to promote products and services to customers.
● Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
● Displayed merchandise by arranging in appealing and orderly way to boost sales.
● Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Housekeeping
Comfort Inn by Choice Hotels - Tampa, FL
April 2017 to September 2018
• Performs cleaning duties according to schedule (daily, weekly, monthly) in assigned areas such as apartment homes, common areas, lounges and offices.
• Sweeps, dusts, dust mops, and wet mops all floors and stairways; spot cleans and vacuums floors, rugs, carpets and runners. Rotates runners in hallways and entryways.
• Cleans, sanitizes, and polishes both lavatory, shower and sink fixtures and facilities; stocks dispensers as necessary.
• Scrubs bath and shower room tiles, woodwork, window frames, and sills.
• Maintains equipment and materials needed to perform work in a clean and orderly condition. Customer Support Specialist
One Touch Direct - Tampa, FL
April 2014 to April 2016
● Provided primary customer support to internal and external customers in fast-paced environment.
● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
● Enhanced productivity levels by anticipating needs and delivering outstanding support.
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
High School Diploma
H - Tampa, FL
● Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
● Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
● Helped with planning schedules and delegating assignments to meet coverage and service demands. Education
GED
Middleton High School
Skills
• Store opening and closing
• Customer Service Excellence
• Transactions reconciliation
• Call center Operations
• Recordkeeping strengths
• First call resolution
• Customer engagement
• Staff Management
• Training development aptitude
• Operations administration
• Claims processing
• Teambuilding
• Product and service sales
• Sales expertise
• Typing
• Purchasing
• Caregiving
• Working with people with disabilities
Certifications and Licenses
Driver's License
CDL B
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