Customer Service Assistant Manager

Gregory Joseph

*** ** **** ** ******* Beach FL **023

********@*****.*** LinkIn Profile

Experience

Dates June 9 2002 to May 6 2006

Aerospace Propulsion specialists

Troubleshoots, maintains, inspects, removes, and installs aircraft engines, hydraulic, and other related systems, structures, components, and related equipment. Supervises and performs aircraft jacking, lifting, and towing operations. Inspects aircraft structures, engines, systems, components, and related systems. Performs flight chief, production superintendent, expediter, crew chief, repair and reclamation, and maintenance support functions. Dates from Feb 3 2007 to June 4 2009

DHL:

Assists department, performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures. Dates from Oct 10 2011 to Present

Walmart Assistant Manager.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business areas. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion.

Education

Network Systems Administrator, Sheridan Tech Center 2011 High School Diploma 2002

Skills

Inventory control specialist

Food Safety

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