Customer Service Representative
Resume:
Juanita GLYNN MELVIN
Fayetteville, NC *****
*********@***.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Microsoft Office Suite
Efficient and Detail-Oriented
Customer Service
De-escalation Techniques
Computer Skills
50 wpm Typing Speed
Experience
September 2022 - Current
Edgecombe Detention Center - Tarboro, NC
Kitchen Supervisor
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Planned menus while taking into account special dietary requirements.
Oversaw personnel scheduling to maintain adequate staffing and minimize overtime.
Observed food safety and sanitation protocols to reduce germ spread.
Managed kitchen staff team and assigned tasks for various stages of food production.
September 2018 - December 2021
City of Fayetteville - Fayetteville, NC
Disptacher
Public Transit Center.
Handled cash drawer.
Relayed information to or from work crews using telephoned and 2-way radios.
Utilized various software systems to facilitate movement, planning and scheduling.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Supervised driver dispatching, route planning and vehicle tracking for over 20 drivers.
May 2014 - August 2018
AAA Northeast - Providence, RI
Member Service Representative
Provided emergency road service.
Worked in a Call Center.
Membership sales.
Arranged on-the-job training for new hires.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
December 1996 - January 2013
RI Department of Corrections - Cranston, RI
Correctional Officer
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Education and Training
December 2002
CCRI Warwick, RI
Associate of Applied Science Criminal Justice
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