Customer Service Data Entry
Resume:
MARY IRENE
LANGFORD
CUSTOMER SERVICE
REPRESENTATIVE
*******@*****.***
Kingsland, Arkansas 71652
CONTACT
SKILLS
• MICROSOFT WORD
• MICROSOFT EXCEL
OTHER PROGRAMS AFFILIATED
WITH JOB HISTORY
•
• 10 KEY EFFICIENT
• Data Entry
• Product Knowledge
• Data Collection
• Complaint resolution
• Order Processing
• Client Relations
• Complaint Handling
• Customer Service
• Problem-solving abilities
• Customer RMA management
• Professional telephone demeanor
• Microsoft Office Suite
• Administrative Support
Skilled Customer Service Representative with a decade of experience at Shippers Products, excelling in complaint resolution and client relations. Demonstrates mastery in Microsoft Office Suite and adept problem- solving abilities, ensuring customer satisfaction and efficiency—proven track record in enhancing service delivery through effective communication and administrative support. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
PROFESSIONAL SUMMARY
Customer Service Representative
Shippers Products
Cashier
Mad Butcher/Food Giant
Personal Shopper
Walmart
EXPERIENCE
May 2012 - Present
• Resolve customer complaints via phone, email
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain the problem or reason for calling
• Assist with the placement of orders, refunds, or exchanges. December 2022 - Present
My duties and responsibilities include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change
•
Responsible for counting the contents of the cash register drawer at the end of
• each shift and maintaining receipts, records, and withdrawals May be responsible for checking materials and supplies and reporting when stock is low.
•
October 2021 - November 2022
Assist customers in making the best possible purchases by offering suggestions, direction, and top-notch customer service
•
Clerk
Dollar General
Bartender/Server
Gus's Restaurant
Bartender/Assistant Manager
Tortuga Mexican Restaurant
Support customers by phone, online, or in-person and attend to customers' complaints and requests quickly and effectively
•
Inform customers of appropriate replacements for out-of-date, unavailable, or
• discontinued products
Inform management immediately of any problems with the consumer, supply challenges, and defective goods
•
• Engage with clients and guarantee that any special instructions are carried out
• Make sure orders are picked, scanned, and packed precisely
• Help with order collection, packaging, loading, and payment when necessary
• Observe the products that are offered and their availability
• Work together with store departments to achieve effective service delivery. November 2011 - May 2012
All duties include greeting customers and checking out shoppers when they are ready to purchase items
•
Cashiers also answer questions about products for potential buyers, suggest options for items the shopper has selected, and address customer concerns when they return an item
•
We are responsible for processing and receiving payments and issuing receipts
• to customers as they leave with their purchases
Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.
•
March 2011 - November 2011
Bartender /All Duties included working directly with customers by mixing and serving drink orders
•
My responsibilities included verifying age requirements, knowing alcohol pairing and tastes, learning how to make traditional and classy drinks, processing payments, managing inventory, and cleaning bar supplies
•
I also handle food orders directly from customers or the wait staff and inform customers of any specials
•
• I restocked the bar inventory and managed the overall bar operations. June 2008 - April 2011
Bartender /All Duties included Making Alcoholic beverages for bar and server
• customers
Assistant Manager/All duties include opening and closing of the restaurant, schedules for servers, ordering food and alcohol, making sure customers are satisfied with food and service, handling customer complaints along with employee complaints, bank deposits, balancing money at the closing of the establishment, inputting invoices preparing a weekly packet for corporate
•
Individual Health Claims Examiner
AMERICAN NATIONAL
Lead Trusted Agent
SENTURE SECURITIES
Sales Rep.
SILVERLEAF RESORTS
Office Mgr./Verification Officer
SILVERLEAF RESORT
Cashier
HARRISON'S SEVEN SEAS
Front Office Receptionist
ISLAND HEALTH CENTER
• And all other duties performed by management.
August 2008 - June 2010
All duties include reviewing health-related claims to determine their validity and
• negotiating a settlement
We interview medical specialists, check claim applications for accuracy, and consult policy files to verify the information reported in a claim
•
Based on guides about average periods of disability, expected treatments, and average hospital stays, we determine whether costs are reasonable and how much clients should be reimbursed
•
At that point, we either authorize payment to the client or refer the claim to an
• insurance investigator for further review.
April 2008 - May 2008
All duties include data entry on all clients that meet TSA standards applying for their Transportation Workers Identification Credentials (Security Clearance)- taking payments and logging them into the system, fingerprinting photos, daily reports, weekly reports, scheduling, and managing office personnel.
•
May 2007 - March 2008
Take members on update meetings, Show the changes at the Resort, and sell them a week of vacation.
•
February 2005 - April 2007
All duties include scheduling, answering phones, typing contracts, correcting contract errors, assisting the Sales Director, balancing sales volume daily and weekly, notarizing and explaining arrangements with members, and helping the Hospitality Director.
•
August 2004 - February 2005
Check out groceries, turn on gas pumps, clean the front area, stock magazines, and perform general cashier duties.
•
August 2002 - January 2005
Tax Preparer
JACKSON HEWITT
Head Waitress
FRED'S GRILL
All duties such as answering phones, setting appointments, pulling patient charts, registering new patients, checking out all patients at the end of their work, rescheduling new appointments if necessary, opening and closing clinic daily, posting daily charges, closing out day sheets, make bank deposits and Medical and Chiropractic billing to different insurance companies and Workers Compensation and Medicare
•
• I also collected samples for chemical screening and DNA paternity screening. January 2002 - May 2004
• Prepare and process individual and small business tax returns Calculating tax credits, deductibles, and liabilities: Review if tax reports comply with government tax rules and regulations, answer phones and set appointments.
•
February 2000 - April 2002
• Serve food and beverages to customers
• Check and order all supplies
• Did payouts
• Balance register at the end of the afternoon-made schedules for all wait staff. GRADUATED IN 1983
HITCHCOCK HIGH SCHOOL
GENERAL STUDIES
COLLEGE OF THE MAINLAND
EDUCATION
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