Customer Service Social Media

JJ

OBJECTIVE

To become part of a company or organization that I may utilize my extensive skills in customer service, communications, and public relations to grow within that organization.

SKILLS

Social Media

Moving Experience

Accounts Receivable

Accounts Payable

LAN

Remote access software

JOLANDA JULIUS

CUSTOMER SERVICE SPECIALIST 813-***-****

EXPERIENCE

CASH POSTING SPECIALIST • PHARMERICA • SEPTEMBER 2022 – PRESENT

Ensure accuracy of cash postings by contacting companies to verify payment remittance details. Review, interpret, and discuss remittances from clients for data accuracy. Work with collections/ invoicing staff to ensure accuracy in posting receivables. File correspondence from sponsors, checks, and other documents as necessary. Maintains files in an organized and accessible manner including updating information, purging files regularly, and creating new filing systems as needed. Responsible for projects assigned to the team. Occasional contact with higher-level inter-organizational associates concerning projects, operation decisions, scheduling requirements, or contractual clarification.

THIRD PARTY ADMINISTRATOR• AMERIBEN• JANUARY 2022 –

OCTOBER 2022

Provide claims support with billing, eligibility, benefit questions, health plan ID cards, reprocess claim denials, advise of plan changes, and benefit updates with selected policy/ or financial responsibilities that client must pay. Follow up with complex inquiries until the issue is resolved with the client and provider. As well as communicate with clients through email.

CLIENT CREDIT SERVICES SPECIALIST • BLOOMINGDALES • AUGUST 2020 – MAY 2022

Engage with an upscale client base and create outstanding customer experiences to ensure the business operates productively to achieve sales, service, and profit goals. Communicating with customers via telephone/ email about selling and service-related inquiries, placing orders,

and suggestive selling. Utilize all tools and decision-making empowerment to fully resolve complex issues. Collaborate with stores, carriers, distribution centers, and executives to deliver an Omnichannel level experience. Assist with Macys.com overflow calls as needed.

CUSTOMER SOLUTION SPECIALIST • PODS • FEBRUARY 2020 – SEPTEMBER 2020

Provide exemplary service to all current and potential customers to ensure a seamless moving experience, from initiation of sale to move completion. Coordinate all account activity including sales, customer service, handling escalated calls and providing problem-solving assistance. Coordinate with both Corporate and Franchise location staff to facilitate successful placement and movement activity. Establish and maintain business relationships with Corporate and Franchise markets. Take ownership of escalated situations immediately upon receipt to ensure the situation is resolved in a timely manner. Create and resolve Incident Reports to ensure accuracy. Provide feedback trends on escalated issues to minimize any negative impact on Brand or Customer Experience.

BUSINESS ENROLLMENT SPECIALIST II• UHC UNITED HEALTHCARE• JULY 2019 – FEBRUARY 2020

Provide billing, eligibility, claims, benefit questions (post-installation), commissions, health plan ID cards, member/ subscriber terminations and additions outside the renewal date, and update pharmacy benefits. Process voluntary/group terminations, plan changes with a policy/ or financial impact, administration kits, COBRA inquiries, FSA/HRA administration inquiries and to follow through with complex inquiries until completion of the issue, as well as communicate with clients through email.

MEDICARE/ MARKETPLACE CUSTOMER SERVICE REPRESENTATIVE • MAXIMUS FEDERAL • OCTOBER 2018 – AUGUST 2019

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner about Medicare. Deliver general Medicare information and provide claims specific information to callers. Understand, educate, and disseminate knowledge of Medicare regarding Medicare Advantage, Medigap and services covered under Medicare Part A and B. Assist caller with filling out online applications and submitting it electronically to plan provider for processing.

SOCIAL MEDIA MANAGER • 24-7 INTOUCH • FEBRUARY 2016 – OCTOBER 2018

Monitor various social media platforms and web traffic. Implement social media strategy to align with business goals and policies. Generate, edit, publish and share engaging content daily. Perform research on cases that come from social media sites. Collaborate with other specialized teams, and customer service to ensure brand consistency. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Stay up to date with current technologies and trends in social media, design tools and applications.

DISPATCHER • YELLOW CAB OF TAMPA • APRIL 2015 – JULY 2017

Answering called-in requests for cab service, send drivers to the customer via radio, cell phone or computer. Assist drivers with directions to pick up locations, around closed streets and traffic pileups. When emergency assistance is needed provide information for required services. Maintain information on each call, keep records, logs and schedule of calls received. Employ and monitor transportation vehicles by computerized GPS aided dispatch system.

EDUCATION

PERSONAL TRAINER/ FITNESS COACH • 2021 • ISSA

COSMETOLOGY • 2010 • ARTISTIC NAILS & BEAUTY ACADEMY

BUSINESS ADMINSTRATION • 2002 • HILLSBOROUGH COMMUNITY COLLEGE

ASSESSMENTS

Customer Service — Highly Proficient August 2020 Identifying and resolving common customer issues Full results: Highly Proficient Sales Skills — Highly Proficient September 2020 Influencing and negotiating with customers Full results: Highly Proficient Call Center Customer Service — Highly Proficient August 2020 Applying customer service skills in a call center setting. Full results: Highly Proficient Customer Focus & Orientation — Expert August 2020 Responding to customer situations with sensitivity Full results: Expert Supervisory Skills: Motivating & Assessing Employees — Highly Proficient September 2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field

Contact this candidate