Customer Service Representative
Resume:
Shoghair Hagopian
*** *. ******* **., ********, CA 91204 Cell: 818-***-**** E-mail: *****************@*****.***
Education: BSc / Physics Language: English, Armenian & Arabic
Key Area of Expertise
United Nations System wide range of knowledge in humanitarian effort as a result of working with United Nations World Food Program (UNWFP) and United Nations Fund for Population Activity (UNFPA).
Non Governmental Organizations broad range of knowledge in international development effort as a result of working with many NGOs including USAID and ACDI/VOCA providing administrative, budgetary, procurement and financial activities.
Employment History
EDN Aviation, Inc. 6720 Valjean Ave Van Nuys, CA 91406
S
enior Production Planner / Customer Service Representative
Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Full details in the annex.
United States Agency for International Development (USAID) Baghdad, Iraq
S
enior Financial Monitoring Analyst
Manage the Iraqi Microfinance Institutions Monitoring and Reporting System, Produce Summary Reports for External Audiences monthly and quarterly basis, Lead Monitoring and Evaluation Department obtains different reports on time, On Liaison Public Relations Department, ensure external communication items are high quality and verified against all financials at Microfinance Institutions. Full details in the annex.
United Nations World Food Program (UNFPA) Baghdad Iraq
A
dminstrarive / Finance assistance
Maintain administrative and financial control records such as commitments and expenditures; initiate administrative actions related to one or more of the following: general financial information, travel arrangements and payments and procurement transactions, purchases and deliveries of equipment, supply and inventory. Full details in the annex.
ACDI/VOCA Agricultural Cooperative Development International-Volunteers in Overseas Cooperative Assistance
O
ffice Manger / Accountant
Maintain inventory of the company’s property. Purchase office equipment and furniture. Conduct surveys, get information, attend meetings and report as requested. Schedule employee holidays, and tracking staff daily time sheets, Assist in coordinating all logistics of training programs including transportation, logistics, visas and passports, Implement and document record keeping and accounting systems by using Quick Book Program.. Full details in the annex.
United Nations World Food Program (UNWFP) Kirkuk Iraq
A
dminstrarive / Finance assistance
Maintain administrative and financial control records such as commitments and expenditures; initiate administrative actions related to one or more of the following: general financial information, travel arrangements and payments and procurement transactions, purchases and deliveries of equipment, supply and inventory. Full details in the annex.
Interpersonal & Job Skills:
MANIGRIAL
SKILLS
Professionalism
JOB
SKILLS
Advanced Computer Skills in MS Word, Excel, PowerPoint
Leadership
Verbal & Written Communication Skill
Adaptability
Organizational Skill
Problem Solving
Work Under Pressure
Inspiring & Motivation
Analytical Skills
Delegation
Teamwork & Integrity
Decision Making
Creativity & Innovation
Public Speaking & Presentation
Self-confidence
Positive Attitude
Social Skills
Reward & Training Certificates
Security Certificate
Basic Security in the field, Staff Safety Health, And Welfare
Advanced Security in the field, Staff Safety Health, And Welfare
Awards Received
Recognition from United Nations World Food Program
Recognition from United Nations Food Agriculture Organization
Recognition from Microfinance & Small Business Loan Programme
Training Certificates
Introduction to Microfinance & Microcredit Technologies Main Pillar Training Course
Operational Risk Management Training Couse
Delinquency Measurement & Control & Interest Rate Calculation Training Course
CGAP Financial Analysis Training Course
Reference:
Available upon request.
Annex:
Senior Production Planner / Customer Service Representative. California, USA
August 2014 – Present
Generate shop travelers
Use existence template for shop travelers for repeat parts if new get with shop Supervisor.
Set due dates to meet production goals
Generate Production Reports such as detailed back log., monthly production, and monthly plan report.
Provide status update on parts to Managers.
Obtain all required approvals for international Shipments prior to shipping.
Communicate with customers weekly/daily via phone and email.
Resolve customer questions on jobs/quotes.
Manage customers quote approvals, present and re-quote if needed.
Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
Ensures that quotes a processed through the quoting process in a timely manner.
Answer questions about warranties or terms of sale.
Suggest solutions when product malfunctions. Issue RMA or REWORK.
Acknowledge customer PO's review PO for due date request any missing data.
Update Customer Portals and WO’s with any changes made to PO.
Communicate with Customer with any schedule changes.
Close WO in system.
Scan Parts enter CofC, Packing List and End User Certification.
Once shipped scan full WO package and file.
Senior Financial Monitoring Analyst in USAID (United States Agency for International Development) / Tijara Project. Baghdad, Iraq
Jun 2007 – Nov 2013
1.Manage the Iraqi Microfinance Institutions Monitoring and Reporting System.
2.Produce Summary Reports for External Audiences monthly and quarterly basis.
3.Lead Monitoring and Evaluation Department obtains different reports on time
4.On Liaison Public Relations Department, ensure all power points and external communication items are high quality and verified against all financials at Microfinance Institutions.
5.On Projections and Trends Analysis.
a)Trains on and produces projections, ratio and trends analysis training for MF team.
b)Oversees that all Program Managers produce their quarterly reports.
c)Performs Trend Analysis, growth and consolidation.
6.Industry Building:
a)Produces the PCMS (Performance Classification and Monitoring System). Ensures quality of data
b)Participates in the updating of the Industry Profile templet each month to have it ready for any audience.
c)Assists in implementation of the Performance Monitoring Tool (PMT).
Administrative / Finance Assistant in UNFPA (United Nation Fund for Population Activity). Baghdad, Iraq.
Jul 2005 – Apr 2009
Prepares and monitors the administrative budget and ensures financial transactions are in accordance with UNFPA financial rules and procedures.
Reviews procurement requests and initiates procurement procedures for office and project equipment, supplies and services in a transparent and cost-effective manner; recommends procurement decision. Contributes to the smooth running of the office by ensuring the provision and maintenance of services and supplies following-up processes and maintaining up-to-date inventory and records.
Reviews and prepares material for common system activities relating to common services and premises, cost recovery, privileges and immunities, entitlement and salary surveys, security etc. and represents UNFPA in related inter-agency meetings and working groups in the absence of supervisor.
Supports the monitoring of program financial performance by providing necessary financial information and analysis, including implementation rate against indicators/results. Detects potential over-under expenditure problems and suggests remedial action.
Assists in the management of the Country Office budget by budget formulation, controlling allotments, monitoring expenditures, and preparing revisions according to the needs of the office
Ensures the effective financial recording and reporting system, internal control and audit follow-up and processes financial transactions in an accurate and timely way.
Reviews and monitors charges for common services and cost recovery taking into account maximum cost efficiency and represents UNFPA’s interest in related negotiations and agreements.
Assist in the administrative arrangements with Government authorities in the areas related to UNFPA programs.
Provide administrative support to Consultants, Program Officer and UNFPA/Iraq administrative office, including arranging meetings, organizing and maintaining a filing system, taking notes, maintaining contact list.
Create and oversee a regular calendar of events listing key events and meetings.
Preparation of reports as directed by Program Specialist.
Translate (English -> Arabic and vice versa) any needed documents related to UNFPA's projects and upon the direction and supervision of Program Specialist.
Assumes Responsibility for all protocols matters for the Country Office through drafting required communications and following up on their completion with the Driver/Clerk.
Drafts routine correspondence/responses/interoffice circulars.
Office Manager / Accountant in ACDI/ VOCA - Agricultural Cooperative Development International-Volunteers in Overseas Cooperative Assistance. Baghdad, Iraq.
Mar 2005 - Jul 2005
Maintain the most current inventory of the company’s property. Purchase office equipment and furniture (Procurement).
Conduct surveys, get information, attend meetings and report as requested.
Schedule employee holidays, Annual Leave and Sick Leave and tracking staff daily time sheets, responsible for job description of employees.
Assist in coordinating all logistics of training programs in Amman and other cities including transportation, logistics, visas and passports.
Implement and document record keeping and accounting systems by using Quick Book Program.
Receives cash from the bank and maintains it in the foundations safe.
Giving monthly reports by OMER.
Collates amounts that are entering in Quick book with bank statement.
Daily matches with Financial Analyst and cashier.
Administrative/ Finance Assistant in UNWFP (United Nation World Food Program). Kirkuk, Iraq.
Apr 1997- Dec 2004
Extract and input data from various sources supporting documents in administrative and financial or accounting systems, human resources, procurement, and other WFP systems.
Respond to accounting, budget or financial queries regarding data from staff in the unit and elsewhere in the program.
Maintain administrative and financial control records such as commitments and expenditures; initiate administrative actions related to one or more of the following: general financial information, travel arrangements and payments and procurement transactions, purchases and deliveries of equipment’s, supply and inventory.
Review supporting documentation for processing various actions, e.g., personnel, payroll, budget, procurement, country activity; answer a verity of enquires and supply readily available information from office files, databases, leasing with other offices as appropriate.
Verify claims for accuracy and conformity with administrative rules and regulations; confirm the availability of funds prior to review by supervisor and prepare payment vouchers.
Design and update charts and tables utilizing graphic software, design hard copy and computer resident forms; initiate, update and track computer-assisted processing of administrative actions.
Draft routine correspondence related to the unit’s work and type a variety of material such as correspondence, reports and papers.
Provide information related to financial transactions and related to the above functions and exchange a variety of statistical information.
Review and reconcile vendor statements on a regular basis to ensure invoices received and payments made have been properly processed.
Assist in the preparation of administrative reports, budget, accounting, financial reports and any other reports as required, draft routine correspondence and take notes at meetings; make correction to texts or data already on diskettes.
Operate a variety of office equipment such as photocopier, facsimile, printer, telex and maintain supplies; produce photocopies of materials as required and collate pages when necessary.
Provide assistance to all staff services such as travel, expense claims, inventory, computer usage, document retrieval…etc.
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