Project Administrator Customer Service

Edmond Rowe

Project Administrator

Profile Details

Dedicated Project Administrator with 3 years of experience overseeing 715-***-****

project progress, managing financial reporting, and initiating contract *******@*****.***

actions. Skilled in coordinating with Navy and FMM departments, and

developing improved methods for managing technical instructions Skills

and engineering change proposals. Adept at identifying and securing Project Management

new sales channels, expanding customer base and fostering strong

partnerships. Proven ability to supervise large postal delivery units Financial Reporting

and processing facilities, optimize delivery routes, and ensure exceptional

customer service. Well versed in Lean Six Sigma methodologies, employee Contract Management

training, and process improvements.

Sales Strategy

Employment History

Project Administrator at Fincantieri Marinette Marine, Marinette, WI Customer Relationship

October 2022 - present Management

-Review and approve Technical Instructions from PMS 515 (USN) Logistics Management

for FMM

Coordinate with Navy and FMM departments to oversee project Lean Six Sigma progress Methodologies

Manage financial and status reporting for CDS Technical

Instructions & Engineering Change Proposals (TI’s and ECP’s) Employee Training

Initiate contract actions for Period of Performance extensions

and request Limitation of Funds from U.S. Navy Program Office Planning

Develop and implement improved methods for managing TI’s

& ECP’s. Budgeting

As a Project Administrator at Fincantieri Marinette Marine I reviewed and Earned Value

approved Technical Instructions from PMS 515, coordinated with PMS 515 Management

& FMM departments to oversee and ensure project progress. I managed

financial and status reporting for the Class Design Services department. I Scheduling

initiate contract actions to obtain changes to period of performance and

funding. I developed and implemented improved methods for managing Business Development

TI’s and ECP’s.

Lean Manufacturing

Regional Sales Manager at RC Mowers, Suamico, WI

July 2019 – March 2022 Market Research

Identify and contract dealer network and retail sellers for entire Microsoft PowerPoint

Mid-West Region

Perform market research to identify customer base Salesforce

Train retail sales representatives on OEM equipment and conduct

joint sales calls Microsoft Excel

Initiate sales and cold call solicitations

Work with management to ensure adequate inventory for Regional Sales

demonstrations and immediate sale

Build and maintain strong dealer/manufacturer relationship Operations

Prepare and write quotes

Maintain excellent endpoint customer relationship and service

As a Regional Sales Manager for RC Mowers, I was instrumental in launching a

new product to the market as well as setting up an entire dealer network in an

8-state Mid-West Region. I led our sales team in 2020 and was in the top 3 in

2021 sales. I sought out and successfully signed dealer representation to cover

the West Coast region of WA, OR and CA. I lead business meetings and PowerPoint

presentations with potential dealers.

Supervisor of Customer Service & Delivery at United States Postal Service, Green Bay, WI

June 2017 – October 2019

Supervised & managed a large postal delivery/retail unit (40 city, 20

rural routes and 2 retail units) with over 70 employees.

Interviewed potential new hires and provided training.

Scheduled staffing to ensure timely delivery and outstanding window

and customer service.

Maintained a professional and working relationship with union officials.

As a Supervisor of Customer Service and Delivery at the USPS, I adjusted routes to

maximize efficiency and reduce costs. I performed quarterly employee performance

reviews and bi-annual carrier route, performance, and safety inspections. I managed

control of ordering stamp stock and packaging materials for retail sale. I managed

Sunday Amazon delivery for a multi-unit operation and prepared daily bank deposits.

Supervisor of Distribution and Operations at United States Postal Service, Green Bay, WI

August 2011 – June 2017

Supervised & managed a medium sized Postal Distribution and Processing Facility

Scheduled staffing of over 100 employees on 3 shifts to ensure timely dispatch of

all mail and packages to local post offices throughout NE Wisconsin.

Devised and implemented a new employee onboarding and training program

Served as Lakeland District Trainer for DBCS Methodology (Delivery Bar Code System processing guidelines)

Implemented changes following LSS (Lean Six Sigma) process that resulted in saving over $1M to budget, ranked as the #2 plant in the country

Education

Lawrence High School

September 1986 – June 1990

(Honorable Discharge) Military, U.S. Navy

June 1990 – February 1994

Online or in-person continuing education

DAU Course CLC 222 Contracting Officer's Representative (COR)

DAU Course EVM 101 Fundamentals of Earned Value Management

DAU Course WSE 005 Systems Engineering Plan (SEP)

DAU Course LOG 2040 Configuration Management

DAU Course BCE 1000 Fundamentals of Cost Estimating

DAU Course BCE 0010 Introduction to Cost Modeling

35 Project Management Professional (PMP) exam prep – Northeast Wisconsin Technical College CTED

Acquired Lean Six Sigma Yellow Belt certified

Acquired Lean Six Sigma Green Belt training and pass classroom test

Train the Trainer certified

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