Customer Service Field
Resume:
Travis Williams
Van Nuys, CA *****
***********@*****.***
Work Experience
Customer Service Representative
Joerns Healthcare LLC - Charlotte, NC
December 2013 to January 2024
Customer Relations Specialist (Senior Lead CSR) 12/13/2013 to 01/02/2024 Joerns Healthcare Chatsworth
• Intake multiple inbound calls, emails, voicemails and process portal orders for LTAC, Acute Care, Rehab, Nursing home, and Hospice care
• Facilitate specialty projects/facility conversion requests and monitor key clients.
• Service over 200 Hospice agencies, various VA hospitals state to state.
• Training support for Sales Account Team, Field Service Techs and CSRs on program processes for order submission/resolutions
• Support HR with monitoring office safety, CPR, Earthquake and Fire policies
• Trained new hire employees on products and learning the companies database.
• Manage online folders, leadership escalation folder to resolve escalated concerns addressed by coworkers or customers we service.
• Logged call information and solutions provided into internal database.
• Liaised with Field Service Technicians, Supervisors, and management teams to develop solutions and accomplish shared objectives.
Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Default Specialist II
Chase Bank/California Reconveyance Co - Chatsworth, CA March 2002 to November 2013
Provide reinstatement and payoff quotes
• Collect and distribute legal documents to assigned banks and loan providers.
• Build customer and interpersonal relationship throughout various departments.
• Extensive communicate skills with borrowers, attorneys, and title companies.
• Prepared New Foreclosures, monitor notice of default for recording and follow up.
• Responsible for managing and motivating assigned team members for volume production
• Oversee customer service etiquette amongst staff, and troubleshoot concerns.
• Research and review Trustee Sale Guarantees, and liens.
• Produce 30 day mailings to borrowers and junior liens.
• Proofread and assess title issues for correction and amending.
• Managed a monthly volume at the minimum of 700 to 800 inbound calls. Education
High school diploma
Granada Hills Charter High School - Granada Hills, CA January 1989 to June 1991
Skills
• Customer service (10+ years)
• Organizational skills
• Data entry
• Microsoft Office
• Time management
Additional Information
Qualified to handle heavy call volume, manage/coordinate 8 staff members on the floor. Achieved high ranking in collection volume pay-offs, referrals and reinstatement for the department. Excellent customer service skills, interpersonal relationships, strong communication skills, and computer literacy
*Collections *Customer Service *Management Experience TECHNICAL SKILLS
MS Word/Works, MS Outlook, Excel, PowerPoint, LPS Desktop and varied office equipment.
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