Customer Service Legal Compliance
Resume:
Professional summary
Manager with over ** years of leadership experience, excelling in operational efficiency and legal compliance across federal contracting sectors. Proficient in utilizing advanced Microsoft Office, database management, and team collaboration to ensure top-quality control and efficient processes. Aims to apply extensive organizational and customer service skills to enhance administrative operations in a professional environment. Employment history
U.S. Department of State (Federal) Bureau of Consular Affairs Washington Passport Agency (Federal contractor) Manager Washington, DC
Dec 2023 - Present
Managing workload in Passport task areas including Mail Open, LB/Scanning, Image Review, Quality Control, Mail Out, PRISM or Customer Service
Ensuring work performance aligns with established procedures and internal controls Improving the training process for contract personnel Reviewing a variety of complex legal documents
Meeting organizational production and service goals as per the direction of the Government Streamlined document review, enhancing legal compliance and efficiency. Elevated team's efficiency by refining passport processing workflows. Enhanced accuracy in document verification, reducing errors in legal compliance. Developed new training modules, improving contractor performance and adaptability. Optimized resource allocation across multiple task areas to meet stringent deadlines. Boosted passport issuance efficiency by optimizing inter-department workflows. Conducted in-depth analyses of operational procedures to enhance legal document processing. Mentored new staff, significantly improving team adaptability and performance in critical tasks. Pioneered innovative training techniques, greatly increasing contractor engagement and skill levels. Analyzed and restructured passport application workflows, enhancing procedural efficiency. Refined data integrity checks, boosting accuracy in passport verifications. Enhanced output by 20% through strategic task realignment. Established a peer review system to uplift team accuracy and morale. Initiated a digital transition for document handling, reducing processing time. Implemented a dynamic scheduling system to expedite passport delivery. Boosted document processing speed by 10% through workflow optimization. Established a support framework that enhanced team resilience and productivity. Led a digital overhaul to transition paper-based processes to a digital format. Eugene Moody
To obtain an administrative professional position that will allow me to utilize my database, organizational, typing, and record management skills. To obtain a potion that will allow me to showcase my 15+ years experience with customer service, leadership skills, goal oriented mindset to enhance your company.
1226 southern ave s.e #303, Washington, USA, 20032 202-***-****
*******@*****.***
Conducted thorough audits to ensure 100% compliance with legal standards. CGI Federal Task Supervisor Falls Church, VA
JAN 2023 - DEC 2023
• Responsible for the over all day-to-day operations of multiple departments.
• Conduct extensive searches of records, references, or historical material to obtain needed information before sending on to the attorney.
• Conduct legal and process analysis of patterns and trends to ascertain fundamental fairness in case processing.
• Coordinated daily carrier delivers from headquarters to off site partners
• Training new employees and employee coverage
• Answer phones and greet customers
• Completed timesheets and scheduling for a team of 25 or more employees
• Prepare documents such as memos' emails, invoices, and reports.
• Create and maintain filing systems, both electronic and physical
• Collate and delivery mail using company vehicles
• Work closely with government management to select the appropriate methods for operations from a varitey of policy and procedurse.
Streamlined department operations, enhancing workflow efficiency and team productivity. Analyzed legal processes to ensure fairness and compliance in case handling. Mentored over 25 staff, fostering skill development and enhancing team competence. Developed innovative filing systems that reduced retrieval times by 30%. Managed precise scheduling and timesheet completion, maintaining strict adherence to deadlines. Boosted department efficiency by optimizing daily operations and team workflows. Introduced advanced filing systems, cutting down document retrieval times by 30%. Ensured legal compliance and fairness in case processing through thorough analysis. RiverTech, LLC Lead General Clerk III / Driver Alexandria, VA JAN 2022 - DEC 2022
Led the dismantling and quality assurance of government-issued devices at RiverTech, LLC Implemented advanced sorting and labeling protocols, enhancing inventory accuracy Safely drove company vehicles, ensuring timely and secure delivery of IT equipment Collaborated with team members to securely transfer 'Secret/Classified' or 'Unclassified' IT equipment Maintained delivery vehicles, ensuring optimal loading/unloading procedures for travel delivery and pickup Strativa- Export/Import Bank of USA Lead Mail Support Washington, DC JAN 2018 - DEC 2022
• Receive, sort, and deliver incoming Postal Service Mail throughout EXIM Bank Divisions
• Maintain Incoming/Outgoing Package Logs utilizing the "Send Suite" tracking database.
• Update and maintain an accurate Employee Log within the Send Suite via Administrator privileges.
• Receive, log, track, and submit incoming Premium Payable checks for processing.
• Answer phones and greet customers
• Schedule appointments and maintain calendars for staff and other meetings
• Prepare documents such as memos' emails, invoices, and reports.
• Create and maintain filing systems, both electronic and physical
• Collate and delivery mail using company vehicles Streamlined mail delivery processes, enhancing internal logistics efficiency. Optimized mail tracking, reducing package loss and improving retrieval times. Implemented a digital filing system, significantly reducing paper use. Assisted in scheduling and planning, ensuring smooth daily operations. Enhanced data accuracy in employee and package logs through meticulous oversight. Boosted operational efficiency by implementing advanced tracking for mail and packages. Pioneered a digital transformation in filing, cutting down on paper usage substantially. Provided reliable administrative support, ensuring seamless daily activities. Improved data integrity for employee and logistics records through systematic management. Solution 4 All inc Mailroom Supervisor Washington, DC JAN 2009 - DEC 2018
Managed and motivated a team of 10 in mailroom operations Reported directly to executive management, suggesting process enhancements Ensured timely and accurate delivery of mail and packages Maintained detailed logs of incoming/outgoing packages using Send Suite Achieved streamlined operations, reducing process bottlenecks. Cultivated a supportive team atmosphere, enhancing group cohesion. Introduced digital logging tools, elevating operational efficiency. Enforced rigorous check protocols to ensure error-free transactions. Boosted mailroom efficiency by implementing innovative digital tools. Oversaw error-free mail handling by enforcing strict check protocols. Education
High School Diploma Friendship Edison Academy Washington, DC 2000 - 2004
Graduating GPA: 3.0
Bachelors of Science DeVry University Arlington, VA 2021 - Present
Major: Computer Science
Concentration: Cybersecurity
Current GPA: 3.9 (Dean's List)
National society of leadership and Sucess (NSLS)
Anticipated Graduation Date: May 2024
Courses
Security+ Certification SY0-601 CompTIA
Cybersecurity Analyst (CySA+) CS0-003 CompTIA
Security Analytics Professional CompTIA
Reports and Forms Generator DPAS eLearning Trainings Data Inquiry DPAS eLearning Trainings
IT Software Officer DPAS eLearning Trainings
Skills
Schedule and Calendar Management Quality Control
Spreadsheet Development Database and Records Management Team Collaboration Advance Microsoft Office Knowledge Management and Leadership Verbal and Writing Communication Skills Links
Credly Badges
References
John Watson
Former Supervisor: Solution 4 All
*****************@*****.***
Kelvin Beamon
Former Supervisor: Stravia
******.******.***@****.***
Additional information
ACTIVE SECRET CLEARENCE
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