Warehouse Assistant Patient Representative

Janie Diggs

Cleveland, OH ***** 216-***-**** ***********@*****.***

Professional Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Skills

Records Management

Problem Solving

Microsoft Office

Time Management

Work History

Warehouse Assistant, 06/2021 to 12/2021

Coram CVS Specialty Infusion Services – Solon, OH

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Maintained effective and on-schedule delivery of patient and Hospital packages, identifying and selecting optimal shipping methods to meet targets.

Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Conducted research to address shipping errors and packaging mistakes.

Requisitioned new supplies and maintained storage areas for smooth department operations.

Inspected incoming and outgoing shipments to identify discrepancies with records.

Verified orders by comparing names and quantity of items packaged with shipping documents.

Specimen Transporter, 09/2020 to 06/2021

Cleveland Clinic Main Campus – Cleveland, Ohio

Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.

Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.

Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.

Maintained confidentiality of patient data and condition to safeguard health information.

Obtains Authorization and Precertification For Medications from Insurance Companies for Approvals. Via website, phone and fax

Problem Solver, 06/2019 to 03/2021

Amazon – Warrensville Heights, OH

Responded proactively and positively to rapid change.

Cross-trained and provided back up for customer service managers.

Promptly responded to inquiries and requests from prospective customers.

Warehouse Operations Associate, 01/2019 to 07/2020

Cardinal Health – Solon, Ohio

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Operated RF scanners to track merchandise and verify contents of containers.

Wrapped pallets in shrink wrap prior to loading.

Education

Associate of Arts: Medical Secretary, 05/2018

Cleveland Institute of Dental-Medical Assistants - Cleveland, OH

High School Diploma: 06/1998

Warrensville Heights High School - Warrensville Heights, OH

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