Administrative Supervisor Customer Service
Resume:
Meyoshi Green
Administrative Supervisor
Contact
Richmond, TX 77407
************@*****.***
Objective
As a supervisor, my primary objective is to support and maintain the day-to-day functions of business operations. My responsibilities include managing staff and patients, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment, by communicating with team members, setting precise goals, and being proactive in the senior community.
Education
Houston Community College
Houston, TX
AA Business Administration
Key Skills
Management
Conflict Resolution
Communication
Problem-solving
Administrative Support
Leadership
Experience
OCTOBER 2023 – PRESENT
Administrative Supervisor Percepta LLC
PROVIDE AN EXCEPTIONAL CUSTOMER EXPERIENCE WITH A FOCUS ON BUILDING A RELATIONSHIP OF TRUST AND ENTHUSIASM WHILE GUIDING THE CUSTOMER FROM THEIR INITIAL CONTACT THROUGH CASE RESOLUTION
ACT AS A RESOURCE OF ALL PRODUCT KNOWLEDGE AND SERVICE SUPPORT
ACTIVELY LISTENS TO THE CUSTOMER WHILE CONTROLLING THE INTERACTION TO LEAD THE CUSTOMER IN A PROFESSIONAL AND EFFICIENT MANNER
ACT AS A LIAISON BETWEEN CUSTOMER, SERVICE SUPPORT, AND DEALERSHIP BY FOLLOWING UP TO ENSURE CUSTOMER SATISFACTION
BE RESPONSIBLE FOR HANDLING INBOUND CUSTOMER CALLS IN A HELPFUL, COURTEOUS, AND PROFESSIONAL MANNER, DISPLAYING KNOWLEDGE AND CONCERN FOR THEIR NEEDS
BE RESPONSIBLE FOR HANDLING EMAILS
EXHIBIT STRONG FOLLOW UP AND ORGANIZATIONAL SKILLS, IN BOTH VERBAL AND WRITTEN COMMUNICATION
FEBRUARY 2022 – SEPTEMBER 2023
Administrative Supervisor Excel Home Health Care LLC
• Supervised and guided a team of professionals to ensure efficient workflow and departmental goals were achieved.
• Advocated for patients' rights, ensuring their needs and desires were effectively communicated and met.
• Implemented quality assurance measures to evaluate and enhance the overall delivery of healthcare services.
• Conducted thorough assessments of clients to gather relevant information for personalized care plans.
• Conducted performance evaluations to assess staff's competency and identify areas for improvement.
MAY 2018 – FEBRUARY 2022
Administrative Supervisor Citizen Care Home Health
• Delivered engaging and interactive training sessions to enhance staff knowledge and skills.
• Implemented rigorous quality assurance measures to ensure service excellence.
• Conducted comprehensive client assessments to determine appropriate care plans.
• Supervised and mentored a team of staff members to ensure efficient and effective care delivery.
• Developed personalized care plans to address individual patient needs and promote optimal health outcomes.
DECEMBER 2016 – APRIL 2018
Medical Records Supervisor Infinity Diagnostics
Overseeing the Medical records department by answering requests for information and documents, while following HIPPA guidelines. Updated and reviewed medical records by reviewing medical information, categorizing diagnosis, treatments, and conditions using standardized healthcare codes. Validated HIPPA compliant authorizations and ensured requesting party has legal rights to patient information.
JUNE 2014– NOVEMBER 2016
Administrative Assistant Ariame Healthcare
• Trained staff members on proper procedures and protocols to ensure the delivery of high-quality care.
• Developed and implemented customized care plans for each individual client.
• Supervised and guided homecare workers to ensure adherence to care plans and provide optimal support.
• Coordinated healthcare services with various providers, ensuring seamless and efficient delivery of care.
• Conducted comprehensive client assessments to determine their specific needs and develop appropriate care plans.
• Managed medication administration, including dosage schedules and monitoring for potential side effects.
MAY 2012 – APRIL 2014
PHC Supervisor FCC of Texas
• MANAGED AND COORDINATED THE DELIVERY OF SERVICES FOR COMPLEX CASES, ENSURING THAT ALL NECESSARY RESOURCES AND SUPPORT WERE PROVIDED.
• PROVIDED SUPERVISION AND GUIDANCE TO A TEAM OF STAFF MEMBERS, INCLUDING TRAINING, PERFORMANCE EVALUATIONS, AND SUPPORT.
• IMPLEMENTED AND MONITORED QUALITY CONTROL MEASURES TO ENSURE COMPLIANCE WITH ESTABLISHED STANDARDS AND REGULATIONS.
• COORDINATED AND FACILITATED EFFECTIVE COMMUNICATION AND COLLABORATION AMONG TEAM MEMBERS TO ENSURE OPTIMAL PATIENT CARE.
• PERFORMED COMPREHENSIVE ASSESSMENTS OF PATIENTS IN VARIOUS SETTINGS, GATHERING INFORMATION AND IDENTIFYING KEY NEEDS AND CONCERNS.
• CONDUCTED HOME VISITS TO ASSESS THE LIVING CONDITIONS, SAFETY, AND SUPPORT SYSTEMS AVAILABLE TO PATIENTS IN THEIR OWN ENVIRONMENT.
OCTOBER 2009 – FEBRUARY 2012
PHC Supervisor Hi-Tech Home Healthcare
MAY 2005 – AUGUST 2009
PHC Supervisor Integrated Home Health Care
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led team to exceed patient census goals by maintaining excellent patient satisfaction.
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