Customer Service Front Office
Resume:
Monique J. Salas
Winchester, CA.
92596
Email: ****************@*****.***
Objective
To obtain a position in a company that values hard work, company loyalty and exceptional interpersonal skills, also where I can utilize my leadership and organizational skills and allow me for professional growth with a reputable employer that will benefit myself and my employer.
Skills/Qualifications
● Proficient organizational skills
● Bilingual (Spanish)
● Able to work under pressure
● Efficient multi-tasker
● Excellent communication skills
● Fast Learner
● Front office operations
● Inventory
● Great customer service
● Proficient with pc tools (Word, Excel,
Power point, Outlook, Biller CRM tools,
E-Start.)
● 47 wpm\12,000 KPH.
● Cash register
● Basic Math
Employment History
10/19-09/20
Sales associate: Padcare, Work from home. NY
Duties Performed:
● Build rapport with customers.
● Process payments and membership renewals.
● Sales.
● Enroll customers into the system.
● Handle customer inquiries and complaints.
● Troubleshoot and resolve product issues and concerns.
● Document and update customer records based on interactions. 09/16-04/19
Bilingual Team Lead Coach/ Customer Service Associate: Concentrix,Watertown.NY Duties Performed:
● Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
● Training and developing quality coaching.
● Offered constructive criticism regarding quality assurance on team phone calls.
● Coach and assist agents on the floor on proper mechanics of customer service.
● Identify performance related issues, develop an action plan for improvement, implement corrective action.
● Fostered positive employee relationships through effective communication.
● Timecard and attendance management.
● Communicate expectations to employees and provide timely updates.
● Handle customer inquiries and complaints.
● Troubleshoot and resolve product issues and concerns.
● Document and update customer records based on interactions.
● Build rapport with customers.
03/16– 10/16
Hospitality/Chill staff crew member: Dairy Queen, Evans Mills. NY Duties Performed:
● Assemble and deliver orders to customers quickly and efficiently.
● Keep the entire work area clean and sanitary throughout the shift.
● Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines.
● Stock and execute proper rotation of products.
● Works as a team member to assure constant and value to each customer. 02/14- 05/14
Cashier & Cook: Fast 5 Pizza, Fontana.CA
Duties Performed:
● Greeting customers.
● Collecting payments.
● Using scanning devices.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Cash drops when there was a large amount of cash in the cash drawer.
● Daily prep (Cold Salads, Sauces, Grill, Slicing, Knife Work).
● Keep daily logs, look over inventory, maintain walk-in and freezer integrity. Education
03/2015
Medical Front Office Assistant and Administration Specialist (Fisk university-online training) Medcerts
03/2010
High School Diploma
Soledad Enrichment Charter High School
References available upon request!
2
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