Sales Specialist Print

MARK RICHARDSON

South Grafton, MA ***** • 443-***-**** • **********.*****.****@*****.***

Summary

Accomplished Leader with 15+ years of positive results. Key areas of success: Marketing, Print, Fulfillment, Technical Compliance (Gov, Insurance), Cross-Team Collaboration, Business Development, Procurement, Continuous and Incremental Process Improvement, Supplier Management, Relationship Building, Communication, Team Development, Compliance, Warehouse, Logistics and Distribution. As an innovative, creative and critical thinking I foster optimized results across complex and diverse teams.

WORK EXPERIENCE

SLWA, Formerly SupplyLogic, Kansas City, MO 2016 - 2022 Account Manager, University of Massachusetts 2021 - 2022 Production Manager, Asurion, Sterling, VA 2018 - 2021 Account Executive, Asurion, Sterling VA 2016 - 2018

● Developed BPO Units supporting Marketing Operations and SupplyChian.

● Invented Program that resulted in an ongoing $1mm+ budget savings while improving competitive position, and time to market.

● Advised and collaborated on budgets and planning, identifying and improving marketing ROI

(20+%), with significantly improved internal team alignment.

● Implemented extensive process improvement and best practices.

● Developed, led, tested and advised on systems and resulting process integration (eComm, Warehousing).

● Mentored internal/external teams to develop skills required for expert execution and delivery.

(Creative, Supply Chain, Marketing, Brand, Logistics)

● Initiated, led and executed brand requirements program.

● SOW, SLA, KPI implementation, compliance and reporting Asap Mailing Services Inc., Sterling, VA 2015 - 2016 Account Executive

● Spearheaded internal conversion of mail only facility to a print production facility.

● Increased spend (avg of +33%) of key client accounts through realized opportunities and client partnerships.

● Developed and executed digital and offset print departments to support mail services and to diversify business offerings.

● Oversaw development and implementation of workflow for production and related processes of integrated (digital, creative, print, mail) multichannel projects as new business space offering for clients.

● Coordinated print production schedules, cost analysis reports, and printing specifications for internal budget and cost systems.

● Created new sourcing partnerships to supplement the internal production growth curve. Mark Richardson, Ashburn, VA 2009 - 2015

Primary Care Provider

● Served as a full-time care provider for a chronically ill family member.

● Maintained current on available business, computer, and management skills. U.S. Department of Energy, Contractor LAI Incs., Alexandria, VA 2007 - 2009 Program Manager, Print Procurement, and Internal MFP (copiers) Program

● Investigated and successfully resolved a 5-year-old accounting case involving $750,000 in misappropriated funds.

● Trained and redeveloped staff to achieve near 100% OT delivery through process development, SOPs, and best practice implementation.

● Developed preferred suppliers to fortify production/ensure FED compliance with 100% delivery.

● Achieved staff reductions of 50% (program efficiency), overachieving program objectives.

● Negotiated, awarded, and implemented 10M+ contracts, including copier leases, maintenance, and consumable contracts for 350+ devices across the U.S. Department of Energy.

● Optimized use of buying power by collaborating with 22 separate business divisions on project print and internal copy budgets.

● Reduced internal program unit’s costs and average of 40% through process improvement and training, budget planning and coordinating spend.

● Oversaw vendor contracts and expectations.

● Led the development and successful operation of contracted Print Procurement and Copy Operations teams, while holding metric reporting, and P&L responsibilities. Forbes Printing, Crofton, MD 1994 - 2007

Manager

● Managed World Class delivery with nearly 100% client retention.

● Planned, developed, and implemented business growth (6X growth over 5 years).

● Optimized constant positive value improvement for clients.

● Increased margin created through client partnering, analytics, and adaptation to needs.

● Developed and implemented Optimized Growth Plans.

● Provided equipment, sourcing, and resource management.

● Established LEAN and Six Sigma-inspired processes for World Class delivery.

● Built and maintained client and supplier relationships.

● Anticipated market trends and business needs.

● Scaled and grew base and capacity.

EDUCATION

Rockland High School, Rockland, MA

High School Diploma

TECHNOLOGIES

MS Office, Adobe CS, Procurement and CRM systems, SAP, Concur, JIRA, 451, Enterprise Systems, Custom, etc

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