Technical Support Sql Server

JOHN PEREZ

TECHNICAL DEPLOYMENT ANALYST

714-***-**** ************@*****.*** Westminster, Ca https://www.linkedin.com/in/john-perez-82b89429b

SUMMARY

Diligent and driven Deployment Analyst who has achieved success in a variety of roles with increasing levels of responsibility. An Analytical Problem Solving and team -builder with management and organizational skills who is looking for a position within a progressive company where my skills and talent will be utilized.

SKILLS

PROFESSIONAL SKILLS Excellent Communication, Team Leadership, Analytical Problem Solving, Project Management, Strategic Planning, Knowledge of network configuration and administration, Understanding of operating systems.

TECHNICAL SKILLS A+, Windows 10, Windows Server 2019/2022, SQL Server 2019/2022, Network configuration and security, System Administration, Technical support and troubleshooting, Software installation, ActiveDirectory, Microsoft Office 365, SCCM, TCP/IP; DHCP, DNS, VMWare, SharePoint, Salesforce.

WORK EXPERIENCE

Technical Deployment Analyst Nextgen Healthcare Irvine, Ca Jan 2014 - Jan 2024

Provided technical support for server 2019/2022 and software issues.

Conducted pre-upgrade and migration verification/requirements on client’s database and managed all software releases.

Managed and implemented software upgrades & patches on servers and workstations.

Analyzed complex problems with software module and SQL data which involved SQL scripting to run/update packages, fix invalid data and interfaces.

Migrated SQL Server 2019/2022/DB and performed nextgen application installs products as needed and helped with troubleshooting and configuration.

Worked in collaboration with Project Manager, Management and Clients to determine course of action, short term resolves, problem areas, and all possible solutions.

Managed MECM/SCCM and tracked inventory of application installation, and deployment of updates for new and existing clients.

Performed and Configured queries and reports through SQL Server 2016, 2019, 2022.

Worked with software vendor in troubleshooting issues by providing detailed and organized explanations of problem(s), and coordinating troubleshoot steps sessions as needed.

Tracked and communicated all unusual/significant EMR/EHR and staff concerns related to EMR/EHR and other ancillary products.

Provided after-hours coverage including working outside of regular business hours, evenings and weekends as needed.

Resolved and closed tickets with Client’s approval using Salesforce.

System Administrator Auction.com Irvine, Ca April 2013 - Oct 2013

Provided technical Desktop and Remote support for 1,800+ users within a fast-paced enterprise environment.

Provided desktop, printer, network, server, and application issues as requested.

Managed Firewall Services including VPN access and ConnectWise for inventory management.

Provided technical executive support for VP’s and CEO.

Troubleshooted and resolved technical issues with Windows 7, MS Office, Outlook, iPad, iPhone devices and assisted with replacement of defective parts.

Provided Active Directory administration, password, and access management.

Provided support for all aspects of PC Deployment.

Managed MECM to deploy security patches.

Imaged machines and workstations utilizing Ghost.

Utilized Spiceworks ticketing system to manage trouble ticket queues.

Supported VMware workstation and Citrix terminal services.

After hours on call to support corporate users with computer and connectivity issues

System Administrator Teva Pharmaceuticals Irvine, Ca March 2012 - March 2013

Provided technical executive support for VP’s.

Provided staff with installations, configurations and troubleshooted PC’s and laptops.

Responsible for the setup for new employees.

Manage manufacturing technologies such as wireless barcode scanners and label printers.

Responsible and resolving tickets interacting directly with users to resolve problems via phone, email, chat or in person.

Moving and installing new personal computers and replacing equipment for employees.

Installed, configured, and troubleshoot Active Directory, Microsoft Exchange, Microsoft 365, and other related technologies.

Responsible for calling Lenovo technical support.

Created and maintained standard software images for Windows XP and Windows 7 utilizing Symantec Ghost software.

Provided technical remote support utilizing Remote Desktop.

Maintained and upgraded computer systems and Maintained Backup tapes.

System Administrator CB Technologies Westminster, Ca Sept 2011 - March 2012

Provided technical Desktop Support, including working closely with users to resolve issues with their computers.

Performed Windows server configuration maintenance and automating system operations.

Provided technical executive support for VP’s.

Provided Active Directory administration and granted access to users.

Performed migration from Windows XP to Windows 7.

Troubleshooted and resolved technical issues with Windows XP/7, MS Office, Outlook and Network Printers

Maintained and upgraded computer systems and Backup tapes.

Tracked inventory for all hardware and software.

Integration Technician Christie Digital Cypress, Ca July 2011 - Sept 2011

Configured servers, switches, and projectors to customer specifications.

Identified, troubleshooted and resolved hardware problems.

Desktop Support PIMCO Newport Beach, Ca March 2011 - June 2011

Created and maintained standard software images for Windows XP and Windows 7 utilizing Symantec Ghost software.

Tracked inventory for all hardware such as PC’s, monitors and laptops.

Participated in special projects such as equipment moves, repair and desktops/monitors.

System Administrator SPEC Services Fountain Valley, Ca Aug 2007 - July 2010

Provided technical Desktop Support for 200+ users in a fast-paced customer service driven environment.

Troubleshooted and resolved technical issues with Windows/XP/Vista/7, MS Office/Outlook, Virus/Spyware, and standard applications.

Assisted staff and clients with Video Conferencing and Audio and conference room set up for meetings.

Created and maintained standard software images for Windows XP and Windows 7 utilizing Symantec Ghost software.

Utilized Webdesk ticketing system and documented all issue resolution to ensure timely recognition and effective resolution to all user’s requests.

Provided basic Active Directory 2003 and 2008 administration.

Provided computer support services both for software and hardware.

Assisted staff with installation, configuration, and troubleshooted PC’s, laptops, software and printing problems.

Responsible for the setup for new employees

Participated in special projects such as equipment moves, repair/ maintenance of network printers and desktops/laptops.

Troubleshooted and resolved technical issues with printers, phones and office peripherals.

Tracked inventory for all hardware and software.

EDUCATION/CERTIFICATION/TRAINING

Associate of Science degree in IT-Computer Networking System ITT Technical Institute, Orange, Ca Graduated June 2009

BS in Cybersecurity National University, San Diego, Ca May 2024 – November 2026

A+ Certified, Train Signal, CBT Nuggets training, Cybersecurity Program

Contact this candidate