Supervisor of Customer Service

THERESA NEWCOMB-EVANS

***** ****** ** ** *** Lake, MN 55304 651-***-**** *********@*****.***

SKILLS & ABILITIES

Customer Service Management, Complaint Handling & Resolution, Microsoft Office & Teams User, Teambuilding & Training, 10 Key

EXPERIENCE

Customer Service, UnitedStatesPostalService 1/2015 – present Minneapolis, MN

– Supervisor of medium size Post Office of 60 employees with a stamp and cash inventory of $60,000.00

--Analyze daily reports to understand how the delegate the workload within the office amongst carriers.

--Attendance Control worked on removing carriers and clerks that had not shown up for work for three months saving the Postal Service $500.000.00.

-Union Representative work with the Unions to work out resolutions to decrease payouts

– Training new employees to ensure quality service and their safety.

– Resolving customer concerns of misdelivered packages, missing mail, and change of address.

- Verify window deposit and cash deposit balanced.

Bus Driver/Trainer, First Student 08/2011 – 12/2014 Anoka, MN

– Prepared new drivers to pass State CDL Class B License.

– Transfer children to and from school.

Phlebotomist, Pharmacare 04/2006 – 08/2010 Arden Hills, MN

– Remote blood draws.

– Monitor patients health.

– Organize and monitor routes.

– Created procedural documents and job aids for new phlebotomists.

Reproductive Health Assistant, Planned ParentHood 01/2005 – 04/2006 Brooklyn Park, MN and Manitowoc, WI 11/2004-01/2005

– Greet new patients.

– Created new medical charts, set up exam rooms

– Account Receivable, verify insurance coverage.

– Prepare and balance day sheet and bank deposits.

EDUCATION

ITT Technical Institute – Milwaukee, – A.S. Computer Aided Drafting

Fox Valley Technical College – Appleton, WI – Certificate of Phlebotomy

COMMUNICATION

– Customer service & product knowledge – Trained co-workers, Microsoft Office, Excel

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