Customer Service Administrative Support
Resume:
Jarvis Springfield
Customer Relations Manager
901-***-**** ********************@*****.*** Somerville, TN 38068 PROFESSIONAL SUMMARY
Seasoned professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. My mission remains to stay customer-focused and my proven track record of exceeding customer expectations and providing exceptional service. I am skilled in using CRM software and help desk software to effectively manage customer accounts, troubleshoot techinical issues, and resolve escalated customer complaints. SKILLS
Consultative Sales Call Management Data Entry Customer Service Call Center Operations Administrative Support
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE, Memphis, TN
Topgolf, December 2023-Present
• Responded to telephone inquiries and complaints following standard operating procedures. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Logged details of customer service calls in computer system following correct protocols.
• Provided account information to customers and explained bill service policies and customer rights. MEDICAL CLAIMS EXAMINER, Memphis, TN
Sedgwick, March 2023-November 2023
Analyzed patient records to ensure correct coding and billing procedures were followed according to insurance regulations.
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Performed quality assurance audits on incoming medical claims to ensure compliance with established policies and procedures.
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• Created reports summarizing key findings from examinations performed on medical claims submissions. Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
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• Compiled and entered data into various databases to ensure accuracy and completeness.
• Served as primary point of contact for facilitating operational and administrative inquiries. ASSISTANT MANAGER, Memphis, TN
Genghis Grill, September 2022-October 2023
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
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• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
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ACCOUNT MANAGER, Memphis, TN
American Financial, November 2019-February 2023
• Cultivated strong client relationships through proactive communication and problem-solving.
• Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records.
• Initiated telephone contacts with delinquent customers according to departmental policies and procedures.
• Successfully negotiated payment plans with customers in order to reduce overdue balances.
• Investigated customer complaints related to billing errors or discrepancies in a timely manner.
• Proficient in using various computer programs such as Microsoft Office Suite and collections software. CUSTOMER SERVICE MANAGER, Memphis, TN
Bass Pro Shops, June 2018-November 2020
• Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
• Developed and maintained effective relationships with customers, staff, and vendors.
• Managed customer service staff by communicating expectations and monitoring and analyzing results.
• Recruited and trained employees, fostering customer service mission and objectives. Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.
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• Conducted regular performance reviews and provided coaching and feedback to staff members. EDUCATION
REAL ESTATE DEVELOPMENT, Memphis, TN
Real Estate Success Center, March 2019
ASSOCIATE IN SCIENCE (A.S.) IN ADMINISTRATIVE OFFICE TECHNOLOGY, Memphis TN
The Tennessee College of Applied Technology, December 2015 HIGH SCHOOL DIPLOMA, Somerville, TN
Fayette Ware High School, May 2013
REFERENCES
JESSICA HENDERSON American Financial
Operations Manager Manager
***********@******.***
KIMBERLY PIERSON Sedgwick
Operations Manager Manager
*********@*****.***
DAPHANIE MACLIN Bass Pro Shops
Administrative Officer Supervisor
********@*****.***
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