Call Center Sales Specialist
Resume:
Ray Richardson Jr
Versatile Sales Specialist: Leveraging Manufacturing & Call Center Expertise to Drive Revenue Growth
Midland, MI 48642
***********@*****.***
Dynamic Sales Specialist with a Bachelor's degree in Business and a rich background in manufacturing and call center environments. Exceptional communicator adept at fostering strong client relationships and exceeding sales targets. Proficient in Keynote, marketing strategies, branding initiatives, and videography. Known for leveraging creativity and strategic thinking to drive revenue growth and enhance brand visibility. Eager to apply my diverse skill set to propel sales success and contribute to the advancement of a forward-thinking organization. Willing to relocate to: Midland County, MI
Authorized to work in the US for any employer
Work Experience
Wireless Specialist
Verizon - Mount Pleasant, MI
May 2022 to Present
• Get to know your customers and to discover their needs
• Provide customers with individualized customer service in order to equip them with the wireless products and services they need
• As a Retail Sales Representative, practice Russell Cellulars? core values of Integrity, Expertise, Initiative and Service and will live out our brand foundation of Care for Every Person with my team, customers and members of the communities in which we do business
• Facilitate retail sales of cellular phones, tablets, watches and other devices along with wireless services to the general public while
• demonstrating outstanding customer service
• Create additional sales opportunities through creative marketing campaigns in cooperation with the Marketing Department and community involvement events
• Develop continuous and up-to-date knowledge of Russell Cellular and wireless products and services; demonstrate equipment capabilities
• Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties
• Develop and monitor action plans for the accomplishment of daily/month sales goals Manager
Boost Mobile - Saginaw, MI
December 2019 to February 2022
• Open store, input inventory, open till, collect bill payments, upgrade phones, activate/port phones, upsale accessories, hit monthly goals, close the store, etc Manufacturer
McKay (Kelly Services) - Midland, MI
November 2019 to November 2020
• Working 3rd shift for McKay as a Manufacturer.. I used the grommet machine to grommet posters, signs etc for Schools, Disney and Dow.
• I used the welder to weld banners after trimming them to the desired dimensions.
• I used the laminator to laminate metal caution and realtor signs.
• I also worked the zhiyun cutter to cut metal, vinyls and things within that nature. Service Parts Assistance Center
Morley Companies - Saginaw, MI
June 2015 to December 2018
• Take inbound calls from dealers across The United States and Canada.
• Document the call and any follow up notes.
• Make outbound calls to loading docks to get an ETA on parts for dealers.
• Have empathy for frustrated dealers waiting on delayed parts and dealing with angry customers. Education
Bachelor's degree in Business
Full Sail University - Winter Park, FL
April 2024 to Present
DIPLOMA
H.H. DOW HIGH SCHOOL - Midland, MI
June 2015
Skills
• Customer service
• Data Entry
• Time Management
• Computer Literacy
• Communications
• Organizational Skills
• Retail Sales
• Manufacturing
• Food Safety
• Pricing
• Sales
• Warehouse Experience
• Packaging
• POS
• Microsoft Word
• Inventory Control
• Upselling
• iOS
• Mac OS
• Upselling
• Customer service
• Sales
• Cleaning
• Cash register
• Cash handling
• Manufacturing
• POS
• iOS
• Marketing
• Customer relationship management
• Communication skills
• Retail sales
• Telemarketing
• Machining
• Quality control
• Android
Contact this candidate