Administration

TRIZAH WANJIRU MAINA

Office Administration & Management Specialist

PROFESSIONAL SUMMARY

I hold a Certificate in Office Administration and Computer Application. I am a Front

office Manager /Customer Service Executive/Administrator who is ready to offer

extensive experience within a federally regulated office environment. I am an Innovative

and energetic individual with a proven record of accomplishment in developing,

implementing and administering office practices. I have a proven efficiency in operating

CONTACT a multi-line phone system, providing clerical support and dealing professionally and

cordially with customers while responding to their queries. I am detail-orientated and

highly organized with a desire to meet and exceed visitors’/clients’ expectations. I am a

creative thinker who is always willing to learn/teach and explore new ideas to make the

**************@*****.*** company better. I am bestowed with sound time management and excellent

+254***-***-*** interpersonal skills, self-motivated, an aggressive team player, flexible, able to work

+254***-***-*** under minimal supervision and a good listener. I have excellent problem solving skills

P.O. Box 19-80300, and a proven ability to manage and complete tasks to the highest standards. I am

Voi. versatile, and a self-starter with great attention to detail and can work efficiently on own

initiative and integrate easily into a team environment. I enjoy being part of a productive

team and thrive in highly pressurized and challenging working environments. As I seek to

EDUCATION acquire new knowledge, skills and welcome challenges as learning opportunities, I am

Certificate in adaptive to new environments with an eye on team synergies, diversity and appreciate

Office Administration and Computer the strength and importance of team work in the job environment.

Application

2002 CORE COMPETENCIES

Institute of Advance Technology (IAT), Excellent administration, front office management, customer service, excellent

Kenya communication, great listening skills and passionate about customer service to

ensure quality service is offered.

Kenya Certificate of Secondary Good analytical, organizational, flexible, capable of preparing files and

Education (K.C.S.E) maintaining records and documentation.

1998-2001 Strong commitment to quality assurance, extensive skills in inventory control

Mwangea Secondary School and proficient in Microsoft office, Microsoft outlook, internet and emails.

Extensive experience working with multi-disciplinary teams and organizations.

Kenya Certificate of Primary Education

Ability to follow procedures, work independently and cooperatively with team

(K.C.P.E)

members, results-oriented and emotional intelligence.

1990-1997

Good problem-solving, decision making skills, able to handle difficult situations

Mrabenyi Primary School

and work under pressure with minimal supervision

Superior time management skills, multitasking skills, and the ability to prioritize

HOBBIES & INTERESTS

tasks with minimal supervision.

Listening to gospel music and

Solid interpersonal skills that allow one to work effectively in a multicultural

sermons.

and diverse working environment.

Watching movies.

Attention to detail in all areas of work with strong work ethic and positive team

Traveling.

attitude and report writing skills.

Meeting new people and

friends

EXPERIENCE

Assistant Accountant-World Brands Kenya Limited January 2023-

EXPERTISE

Preparing data, dispatches and LPOS, checking accuracy against the quotations

Social media management.

received and forwarding to the manager for approval.

Customer care.

Communicating to suppliers on all approved LPOs and keeping proper filing of

Data entry and research. the purchasing requisitions and LPOs on a monthly basis.

Email management. Controlling stores activities of receiving and issuing of goods ( in flows storage

Calendar management. and out flows goods).

Lead generation. Maintaining proper inventory record in the system and preparing inventory

Email marketing. variance reports.

ERP TECHNICAL SKIILS Assisting in preparation of payments and petty cash maintenance and

Proficient in Microsoft Office and management.

budgeting Enforcing the World Brands Kenya purchasing procedures as per policy manual.

Carrying out regular stock-taking, receipts and invoice reconciliations.

Carrying out any other duties assigned by the supervisor from time to time.

LANGUAGE SKILLS

Proficiency in English and Swahili Office Manager-Pro-Auto Mechanics Limited April 2022-October 2022-

Booked transport and accommodation and organized company events and

conferences.

REFEREES Maintained and developed office policies and procedure, and ensured they are

implemented appropriately.

Mr. Neha Maru, Managed the office budget and processed invoices, liaised with suppliers and

Deputy Chief Finance Officer, ordered stationery.

Multiple Solutions Limited,

Crossed checking of payments and authorization including; payroll, bank

P.O. Box 83752 – 80100,

payments and petty cash.

Nairobi.

Coordinated internal training, took minutes of meetings and assigned duties.

Contact: +254***-***-***

Managed office supplies inventory and place orders as necessary.

Liaised with health insurers and ensured that health and safety policies are up

Mrs. Mercy Muathe,

to date.

Human Resources Manager,

Attended meetings with senior management and worked with line managers.

Catalyst Travels Limited,

Mayfair Suite 1st Floor, Inducted new staffs and organized induction programs for new employees.

P.O. Box 41724 -00100, Managed and organized monthly staff meetings and managed databases.

Nairobi. Implemented and maintained procedures/office administrative systems.

Contact: +254***-***-*** Dealt with staff queries, minor issues, correspondence and complaints.

Coordinated visitors, prepared letters, presentations and reports.

Mr. Gichuki King’ara, Supervised and monitored the work of administrative staffs.

Managing Director,

Gichuki King’ara & Advocates, Personal Assistant-Porsche Centre Nairobi Limited January 2021-March 2022

Kimathi House 8th floor, Answered phone calls and emails and undertook various ad hoc requests.

P.O. Box 12851, Conducted/prepared any research that the reporting manager required.

Nairobi. Monitored a reporting manager’s email and responded if required.

Contact: +254**-***-*** Scheduled board meetings and put together board packets.

+254**-***-*** Took/made notes and wrote minutes during meetings.

Organized location/venue, provided beverages/snacks

Organized travel, itineraries and planned meetings.

Prepared communications on behalf of a manager.

Organized and disseminated the board minutes.

Administrative Assistant/Receptionist-Multiple Solutions (Clearing and Forwarding)

November 2015-July 2020

Coordinated repairs for office equipment and ensured safe custody of office

documents and equipment.

Undertook clerical duties like canning, photocopying, faxing and filing

documents.

Typed correspondences, filed reports and other documents and replied letters

accordingly.

Received incoming calls and outgoing calls, opened and distributed the mails.

Received visitors and clients at reception and served coffee or tea to guests.

Took and transmitted messages and distributed minutes at meetings.

Recorded bills of lading for dispatch to the Mombasa head office.

Maintained office files and database management.

Supervised riders and ordered supplies.

Booked appointments for clients.

Administrative Assistant-Catalyst Travels Limited (International Travel Agent

February 2006-September 2015

Continuously inputted and developed receptionist’s handbook outlining all

processes, procedures and contacts as a reference tool for the position.

Maintained office/mobile phone lists and management of security passes to

include requests for issuance and maintained active card lists.

Prepared reports for presentation in local and international workshop

/conferences maintaining and updating directors.

Oversaw event/meeting support including but not limited to booking

boardrooms and arranging catering requests.

Oversaw computer operations (layout & design of business reports, information

database and reports writing).

Scheduled board meetings and acted as the primary receptionist for the

organization.

Received and directed incoming calls and faxes on a multi-line phone system.

Welcomed visitors and clients in a polished, professional and friendly manner.

Administered support to Executives and Human Resources when required.

Marketing Officer-Villa Care Limited (Real Estate) July 2004-December 2005

Participated in active/field marketing of the properties to ensure clients were

well informed.

Followed up on customers to ensure that they understood the properties the

company was selling and that they made the right choice of purchase.

Reported to the senior marketing officer daily on performance and forwarded

the names of interested clients for record keeping.

Provided periodic (daily, weekly and monthly) sales reports to company

management on sales operations and generated returns.

Oversaw the progress of our advertisement campaign and sales activities and

conducted market analysis to determine needs, potential, desired rates.

Cooperated and maintained relations with key partners including, developers,

agents, financiers, lawyers and other sources of business.

Ensured strong understanding of the company value proposition and sourced

for new business opportunities by approaching prospects

Supported the development and implementation of a branding and marketing

strategy and liaised with the senior marketing officer periodically to identify

and seal business opportunities.

Devised a highly efficient real estate marketing strategy and provided regular

activity / performance reports.

Marketed the company’s property management service, vacant space for let or

land, buildings for sale and advisory services, on various forums including the

company website, social media platforms, print media, outdoor advertising,

expos, networking with other partners and agents, writing advisory articles etc.

Generated and pursued leads on sales, lettings and management contracts to

conclusion.

Identified and brought in new properties for sale and let to the firms portfolio,

and identified new management to the firms’ portfolio and advisory

opportunities.

Provided after sale customer service and maintaining a client and potential

client database in the firm’s files.

Oversaw the preparation and approval of documents such as sale agreements

and titles and ensured compliance with real estate laws and policies when

conducting property sales deals.

Built and maintained relationships with clients by providing support,

information and guidance, and recommending service improvements.

Ensured client feedback is received after each concluded transaction and

following up on action required.

Managed company property and assets entrusted to the jobholder for

marketing and sales purposes.

Coordinated the closing of property deals to ensure vital documents are signed

and payment received.

Secretary-Omboga & Co. Advocates March-June 2004

Edited, proofread all legal documents and ensured all court documents are in

order and filed before deadlines.

Maintained the calendars by scheduling conferences, depositions, and

meetings.

Answered and routed incoming calls on a multi-line telephone system.

Answered emails and phone calls, and when necessary, redirected calls.

Scheduled, routed clients, maintained and scheduled conference rooms.

Provided secretarial support to one or more lawyers at the firm.

Welcomed clients and conducted initial screenings of new clients.

Organized all legal documents and ensured they are updated.

Ordered supplies and kept the inventory records on check.

Ensured safe custody of office documents and equipment.

Greeted clients and visitors and answered their inquiries.

Collected, routed mail and hand-delivered packages

Maintained the waiting area or other public areas.

Served coffee and/or tea to guests.

Secretary/Receptionist-Gichuki King’ara & Co. Advocates January 2002-January 2004

Edited, proofread all legal documents and ensured all court documents are in

order and filed before deadlines.

Maintained the calendars by scheduling conferences, depositions, and

meetings.

Answered and routed incoming calls on a multi-line telephone system.

Answered emails and phone calls, and when necessary, redirected calls.

Scheduled, routed clients, maintained and scheduled conference rooms.

Provided secretarial support to one or more lawyers at the firm.

Welcomed clients and conducted initial screenings of new clients.

Organized all legal documents and ensured they are updated.

Ordered supplies and kept the inventory records on check.

Ensured safe custody of office documents and equipment.

Greeted clients and visitors and answered their inquiries.

Collected, routed mail and hand-delivered packages

Maintained the waiting area or other public areas.

Served coffee and/or tea to guests.

Contact this candidate