Customer Service Human Resources

EVAIKHOMO JESSICA AYO-AMU (B.Sc., FCIB, FIMC)

#***-** ***** *****

Jamaica NY 11433

USA

Tel: 516-***-****

E-mail: *******@*****.***,

LinkedIn: (8) Evaikhomo Jessica Ayo-Amu (B.Sc. ACIB. FIMC) LinkedIn

OBJECTIVE

To join your dynamic and challenging organization using my analytical, quantitative and Presentation skills

PROFESSIONAL SUMMARY

Above five years of experience working in the financial Industry. I worked in a Microfinance Bank and the IT industry with expertise in Microsoft Office Applications (MS Word, MS Excel, MS, PowerPoint and MS Access).

I possess excellent interpersonal and communication skill and I am committed to organizational growth through teamwork and problem solving.

SKILLS/ACCOMPLISHMENTS

Computer Skills

•Accomplishments

•Provided effective IT Training for Business Executives

•Provided in house training to the staff membership

Communication Skills

•Accomplishments

•Proficiency in communicating with all Levels of staff and customers

•Maintained Good working relationships.

•Skilled in conflict resolution and negotiation techniques

•Competent in effective listening skills

Presentation Skills

•Accomplishments

•Gave different lectures to clients/customers on desired applications

•Organized/Participated small/large group activities

Analytical Skills

•Accomplishments

•Problem Solving –

•Resolved issues with difficult or upset customers

•Reduced company’s expense for staff training by identifying and providing training to staff members on the required application.

•Identified and corrected mistakes done by coworkers

Data Visualization Skills

•Accomplishments

•Developed audience understanding

•Used Basic Visual Design skills in Chart creation etc.

EXPERIENCE

Sales Compliance Analyst

Altice USA Optimum Aug 2022-Sep 2023

•Analyzed Data

Facilitator Jul 2021 - Present

Lonadek Nigeria Limited REMOTE

•Provide effective Training for Business Executives

Home Health Agency Office Manager Jul 2014-Aug 2022

Illinois Mobile Therapy Group Remote Illinois USA

•Organize Meetings and Manage Company’s Database

•Training for new employees

Senior Human Resources Officer Apr 2010-Aug 2011

Lonadek Oil and Gas Consultants Lagos, Nigeria

•Supported the development and implementation of HR initiatives & Systems.

•Actively involved in recruitment processes.

Group Head, Internal control and Compliance Feb 2008 – Oct 2010

Citadel Microfinance Bank Lagos, Nigeria

•Monitored organization’s resources.

•Audited/Supervised Banking Transactions Entries

Branch Head, Customer Service Mar 2004 – Nov 2006

United Bank for Africa (UBA) PLC Marina-West, Lagos, Nigeria

•Ensured Customer Satisfaction with Bank Products

•Arbitrated between customer-staff disagreements

EDUCATION

LinkedIn Learning Financial Analyst Aug 2020

LinkedIn Learning USA

LinkedIn Learning Data Analyst Aug 2020

LinkedIn Learning USA

LinkedIn Learning Customer Service Manager Nov 2020

LinkedIn Learning USA

Fellow, Chartered institute of Bankers (Nigeria) Oct 2022

Chartered Institute of Bankers, Lagos, Nigeria

Diploma, Data Processing Sep 2001

Institute of Business & Computer Technology, Lagos, Nigeria

B.Sc. Geology (WES Evslutated -5510941) May 2000

University of Ibadan, Ibadan, OYO, Nigeria

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