Front Desk Customer Service
Resume:
Hurlene Fulmore
SC, *****
*******@*****.***
OBJECTIVE
Quality leadership skills and a motivated leader who thrives to utilize skills that will demonstrate growth in team members. Attending to and carefully handles task in a precise manner and professional. Developmental skills that will help to be a leader of good decision making. EDUCATION
Associate in applied science (A.A.S) Major in Management - Present Central Carolina Technical College
January 2023 - January 2025
Front desk certificate
Kenilworth Heart Academy
August 2021 – August 2022
EXPERIENCE
Sitel/ Foundever
Memphis, Tennessee
September 2021 – April 2023
• Assisted small business owners with running their payroll and tax documentations.
• Filed tax return for customers
• Provided excellent customer service in filing disputes, complaints and prepared refunds on Starbuck's card service.
Tropical Seas hotel
Myrtle Beach, South Carolina
March 2018 – January 2019
• Cancelled and made reservations for guests
• Run night audit, prepared report for the next day, log petty cash and calculate daily revenue
• Responded to guest inquiry and request concerning bookings
• Answered and forwarded phone calls.
West Indies Call Centre
Montego Bay, Jamaica
January 2011 – July 2015
•Responded to customers via email
• Updated clients' accounts and profile.
Montpelier Research Center
St. James, Jamaica
July 2003 – December 2009
• Performed office assistant duties such as made schedule for interns
• Made daily reports to manager on office supplies and insights of productivity
• Answer incoming calls and placed outgoing calls to other business per manager request SKILLS
• Time management
• Ability to work with minimal supervision.
• Problem solving skills
• Critical thinking
• Leadership qualities
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