Salesforce Com Developer

Akhiel Pasha Mohammad

Email: ************@*****.***

Phone: +1-551-***-****

https://www.salesforce.com/trailblazer/amohammad130

Professional Summary:

Salesforce developer with over 2.5 years of experience in building, testing, iterating and deploying changes supporting technical maintenance, ongoing enhancements to existing features, and new functionality. A proven problem solver with abilities in troubleshooting escalated support issues by performing analysis on the root cause and implementing short and long-term solutions.

Education:

Master of Science in Information System Technologies

Wilmington University, Delaware, USA Aug 2021 – Dec 2022

Bachelor of Technology in Electronics and Instrumentation Engineering

Kakatiya Institute of Technology & Sciences, India Aug 2015 - May 2019

Technical Skills:

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VisualForce Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, WorkFlow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages

Apex, C/C++, Java, HTML, XML, CSS.

Professional Experience:

PSEG, Edison, NJ

Salesforce Admin/Developer

May 2023 – present

●Worked extensively on Salesforce object and field management, efficiently customizing both standard and custom objects to meet diverse business needs.

●Demonstrated expertise in defining relationships between objects using lookup and master-detail relationships, ensuring optimal data structure alignment.

●Utilized a strong understanding of various field types, such as text, picklist, date, and formula fields, to create and modify fields tailored to specific data requirements.

●Successfully designed relational data models to optimize Salesforce functionality, achieving project objectives and enhancing overall system efficiency.

●Collaborated closely with stakeholders throughout projects, gathering requirements and defining object relationships to ensure alignment with business goals.

●Ensured data integrity through effective object and field configurations, maintaining high standards of accuracy and reliability.

●Leveraged FSL reports to track technician productivity, job completion rates, and SLAs, providing valuable insights for performance evaluation and improvement.

●Proficiently created dynamic FSL dashboards to offer real-time visibility into field service operations, facilitating informed decision-making processes.

●Demonstrated expertise in customizing FSL reports to optimize service processes, fostering collaboration and enhancing project outcomes.

●Led the end-to-end implementation of FSL, tailoring workflows to align with specific business requirements and improve operational efficiency.

●Configured and customized Salesforce Service Console using Lightning App Builder and Console Builder.

●Excellent knowledge in creating Salesforce.com Page Layouts, Record Types, Validation Rules, Workflows, Email templates, Approval Processes.

●Implemented custom console components, page layouts, and console apps to optimize user interface and streamline case management processes.

●Developed Lightning components, Visualforce pages, and Apex controllers to extend functionality within the Service Console.

●Implemented Data Integration using SOAP, REST API and outbound Messaging to establish the communication between SFDC and External systems.

●Demonstrated expertise in Salesforce development, specializing in Apex and Lightning Web Components, to craft sophisticated solutions that align with organizational objectives and drive business growth.

●Proficiently integrated JavaScript, REST/JSON, and XML technologies to orchestrate seamless interactions between Salesforce and external systems, amplifying data accessibility and system functionality.

●Implemented robust process automation methodologies utilizing Salesforce tools such as Flow and Batch/Async Apex, optimizing workflows and enhancing operational efficiency.

●Leveraged comprehensive knowledge of core Salesforce configuration principles, including Permissions, objects, fields, and UI customization, to tailor solutions tailored to the specific requirements of Salesforce Sales/Service and Financial Services Cloud deployments.

●Applied agile development methodologies and Test-Driven Development (TDD) practices to deliver high-quality solutions within iterative development cycles, ensuring alignment with project timelines and quality standards.

●Employed DevOps automation tools and practices, including Continuous Integration/Continuous Deployment (CI/CD), to streamline development workflows and expedite the delivery of Salesforce applications.

●Effectively collaborated with cross-functional teams and business stakeholders to gather requirements, provide technical guidance, and drive project success through effective communication and collaboration.

●Utilized advanced testing tools such as SOAPUI, Postman, and Selenium to conduct comprehensive testing and ensure the reliability and performance of Salesforce applications.

●Implemented monitoring and logging techniques to proactively identify and address issues, maintaining system stability and performance at all times.

●Applied Salesforce Architecture design patterns to design scalable and maintainable solutions, adhering to industry best practices and ensuring long-term viability.

●Possess a broad understanding of Salesforce products beyond Sales/Service/Financial Services Cloud, enabling the integration of diverse solutions and maximizing the potential of the Salesforce ecosystem.

●Developed comprehensive test cases using Salesforce's Apex testing framework to ensure the reliability and functionality of custom Apex classes, triggers, and Lightning components.

●Achieved consistent code coverage above 90% for Salesforce Apex classes and triggers through meticulous test case design and execution.

●Implemented unit tests, integration tests, and end-to-end tests to validate business logic, data manipulation, and user interactions within Salesforce applications.

●Conducted code reviews and provided feedback to peers to ensure adherence to coding standards, test coverage requirements, and best practices for Salesforce development.

●Analyzed code coverage reports and identified areas of low coverage or untested code to prioritize test case development and improve overall code quality.

Graduate Student Assistant Wilmington University

Jan2022 – Dec 2022

●Provided administrative support and assistance to university faculty and staff.

●Utilized Salesforce to manage student records, inquiries, and communications.

●Assisted in configuring Salesforce to meet specific departmental needs and workflows.

●Collaborated with team members to streamline processes and improve efficiency.

●Trained faculty and staff on Salesforce usage and best practices.

●Generated reports and dashboards to track student data and program metrics.

●Participated in ongoing Salesforce training and professional development opportunities.

●Provided administrative support and assistance to university faculty and staff.

SPARC TECHNOLOGIES

Salesforce Admin/Developer

Dec 2019 – June 2021

●Worked extensively with various Salesforce.com Objects including Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards to streamline CRM processes.

●Defined lookup and master-detail relationships on Objects and created junction Objects to establish connectivity among Objects, ensuring data integrity.

●Utilized Data Loader and Import Wizard to import data from excel sheets into Leads, Accounts, Contacts, and Opportunities, facilitating efficient data management.

●Successfully migrated Accounts, Leads, Contacts, Opportunities, and sales data from external systems into SFDC, ensuring seamless integration.

●Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API, and Apex Triggers to address various functional needs in the application.

●Executed data migration from external sources and performed insert, delete, update, and export operations on millions of records, ensuring data accuracy and completeness.

●Regularly interacted with Salesforce.com premium tech support team, resolving technical issues and optimizing system performance.

●Developed various Custom Objects, Tabs, Components, and Visualforce Pages, enhancing the platform's functionality and user experience.

●Maintained user roles, security, profiles, and workflow rules to ensure data security and compliance with corporate directives.

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