Data Entry/CustomerCare

Eileen Wilson

Cincinnati, OH ***** ********@***.*** 513-***-****

Work Experience

Application Processing Agent

TSI, Inc - Cincinnati, OH

January 2024 to Present

•Process Federal student loan applications from raw and handwritten data

•Review and validate each application for accuracy and proper approval

•Investigate incomplete/missing/illegible data

Accounts Payable Processor

Cornerstone Brands HSN/QVC - West Chester, OH October 2011 to May 2023

•Process 1400-1600 invoices with 99.8% accuracy averaging $14-$18M monthly - Microsoft, Imagenow, Lawson

•Consistently exceed monthly 3 point KPI’s

•Process emergency check requests

•Review positive pay files and flag checks requiring additional signatures

•Verify identical data between spreadsheets, source documents and reports

•Create and maintain daily productivity spreadsheet

•Verify and validate data to ensure accuracy and completeness

•Maintain consistency in online document storage over all brands

•Ensure 100% compliance with confidentiality policies and Sox regulations

•Resolve data issues or inconsistencies

•Continuously look for ways to improve processes and efficiencies

•Organize and prioritize work queues for pertinent information

•Create and maintain Approval Matrix ‘cheat sheet’

•Create and maintain utilities and rent master spreadsheets to avoid late and disconnect notices

• Research missing and incomplete client data

•Create and maintain color coordinated if/then training documents

•Generate and review weekly and monthly financial reports for Finance Managers and Controller

• Excellent written and verbal communication skills

•Attend weekly Accounting and Financial meetings via Teams

Office Administrator

Intrust Group - Cincinnati, OH

August 2010 to October 2011

•Accounts Payable/Accounts Receivable - Quickbooks

•Office administrative support

•Identify customer’s concerns then route calls and e-mails to correct department

•Collaborate between teams to resolve customer concerns

•Answer customer questions to their satisfaction

•HR/Payroll/Benefits Coordinator – Lotus Notes

Skills

Proven Problem Solver Organized and Focused

Administrative Support Discrete and Trustworthy

Detail Oriented Multitasker

Strong Communication Skills Critical Thinker Time Management Data Management

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