Housekeeping Staff Desk Clerk

Diane L. B. Henry

**** ****** ****** **** *** **-110 Orlando

Email: ***********@*****.***

Cell:689-***-****

PROFILE

Gaining employment in an establishment where I can use my organisational skills to help others and aquiere more experience. with the ability to handle multiple functions simultaneously and choose between competing priorities.

SKILLS

•Trilingual – Ability to speak and write in French,Haitian Creole & English;

•In-depth knowledge of keyboarding and computers; scheduling programs including Microsoft Office Suite;

•Coordinated, time managing, active listener.

•Ability to interact effectively with a diverse range of people;

•Operational knowledge of housekeeping cleaning equipment inventory and safety hazards.

•Substantial experience in supervising/managing housekeeping staff in a resort environment.

•Proficient in Hotsos/ Opera system.

EDUCATION

Liberal Arts

2013

Roxbury Community College (Roxbury, MA)

PROFESSIONAL EXPERIENCES

Universal endless summer Dockside inn and Suites

Housekeeping anf Public area Supervisor

●Supervise work activities of cleaning personel to ensure clean,orderly, and standardized rooms in hotel.

●Assigns workers duties and inspect work for conformance to prescribe standards of cleanliness.

●Check rooms to verify vacancies post check-out

●Respond quickly to guest requests for supplies and immediate cleaning

●Investigate complaints regarding houskeeping service and equipment. and take corrective actions.

●Obtain list of rooms to be cleaned imediately and list of prospective check-outs or discharges to prepare work assigments.

●Request maintenance orders to fix non-working equipment or address damages.

●Perform cleaning duties in case of emergency and staff shortage.

●Advise manager, desk clerk or admitting personnel of rooms ready for occupancy.

●Ensure that all public areas are kept cleaan, presentable and inviting.

●Advise manager,desk Clerk or admitting personnel of rooms readiness.

Westgate Lakes Resorts and Spa

Housekeeping Supervisor/Trainer

Present.

●Ensure that all housekeeping activities are performed in compliance with hotel policy.

●Maintain the quality of housekeeping performances with routine check.

●Inspect rooms and common areas for cleanliness.

●Assign rooms to housekeeping staff to help make up points.

●Training new housekeeping staff based on hotel policy and standard.

●Member of Westgate Champion comedy in implementing company heart models and staff motivation.

●In assosiation with the American Hotel and lodging assosiation completed leadership classes within the company to improve my skills.

Hawthorn Suites by Wyndham

Housekeeping Assistant Manager

November 2017 - July 2018

●Assumed responsibility of inculcating all requisite technique and skills of staff.

●Performe morning meeting to inform personel of task and service expectations of the day and assign boards.

●Evaluate potential staff candidates and make hiring decision with input of senior hotel management

●Supervise, delegate, and monitor housekeeping tasks across the entire department.

●Investigate compliances regarding houskeeping service and equipment. and take corrective actions.

●Make schedule for the Housekeeping / Laundry department, classified time cards for payroll.

●Obtain list of rooms to be cleaned imediately and list of prospective check-outs or discharges to prepare work assigments.

●Consistently communicate with front desk about rooms demands such as VIPs and unexpected check outs.

●Conduct orientation training to explain policies, work procedures, and demonstrate use and maintenance of equipments.

●Makes recommendations to improve service and ensure more efficient operation.

●Regularly Conduct inventory and place order for necessary supplies needed to make sure that my establishment never runs out.

●Record data regarding work assignments, personnel actions, and time cards,and prepare periodic reports…

Front desk registration/Security

Century Security and Event Staffing, Orlando, FL 2015_present (On Call.)

•Registered guests, greeted every attendee in a courteous and professional manner.

•ensure that guests identification and reservation details are accurate and valid before assigning them their badges.

•processed payments for on site non-registered attendee.

•Assist with direction to session, conferences and other information such as available services and points of interest.

•Refer and report customer inquiries and complaints to the appropriate departments.

•Enforce company safety rules and policies.

•maintained continuous visible presence to perform surveillance of guests and employees.

VOLUNTEER EXPERIENCE

Communaute haitienne

January 2011 – March 2011

Responsibilities: In the immediate aftermath of Haiti’s natural disaster, I addressed the needs of survivors and their financial situations to help them rebuild a life.

REFERENCES WILL BE RPOVIDE UPON REQUEST.

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