Customer Service Information Technology
Resume:
Calandria Breaux
Customer Service / Collection Representative
North Little Rock, AR 72118 ***************@*****.***
Results-driven Specialist excels in fast-paced Executive office environments, client relations, and concern or conflict resolution. Knowledgeable in industry standard terminology, products, and services to effectively address and respond to public and personnel inquiries.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Verification Representative
Hughes Agency – ( Arkansas Health Management) – Little Rock, AR
May 2023 to April 2024
Contact Insurance companies / patient to determine the proper insurance company responsible for the patient's treatment.
Read police reports to determine the fault driver details.
Contact insurance companies and/or lawyer’s office to determine liability status.
Complete paperwork with necessary information for billing department
Submit paperwork via email and fax.
Ensure all information is added to the patient file.
Referral Specialist
OrthoArkansas - North Little Rock, AR
February 2019 to Present
Direct calls to proper employee, including transferring to extensions, voicemail, and overhead paging
•Route messages for physicians and clinical staff
•Schedule patient clinic appointments
•Assist in the cancellation and moving of clinics
•This duty is performed daily, about 30% of the time
•Cancel and reschedule appointments
•This duty is performed weekly, about 20% of the time
•Answer all incoming phone calls
•Perform any other related duties as required or assigned
Customer Service / Collection Representative
FCS - Little Rock, AR 2012 to 2017
•Developed highly empathetic client relationships and earned reputation for exceeding collection goals.
•Cross-trained and provided back-up for other customer service representatives when needed
•Managed quality communication, customer support and product representation for each client.
•Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Customer Service Representative
Wehco Video - Bryant, AR
2010 to 2011
•Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
•Worked as a team member performing cashier duties, product assistance.
•Resolved product issues and shared benefits of new technology.
•Expressed appreciation and invited customers to upgrade services or try new products.
•Managed quality communication, customer support and product representation for each client.
Cashier
Chick-Fil-A - Little Rock, AR 2008 to 2009
•Assessed customer needs and responded to questions.
•Cleaned and straightened work area.
•Rotated stock to maintain freshness.
•Operated cash register with proficiency.
•Provided professional and courteous service at all times.
•Worked overtime shifts during busy periods.
Education
Bachelor's of Science in Information Technology / Web
University of Phoenix - Little Rock, AR 2014
Paralegal
Southeastern University - Shreveport, LA 1993
Skills
•COLLECTION (6 years)
•ACCESS (Less than 1 year)
•CORRESPONDENCE (10+ years)
•EXCEL (7 years)
•EXCELLENT COMMUNICATION SKILLS (10+ years)
•Management (2 years)
•Collections (6 years)
•Organizational Skills (5 years)
•Communications (6 years)
•Billing (5 years)
•Epic Systems (2 years)
Additional Information
•Microsoft Office Proficient
•Multi-line phone systems
•Detail oriented
•Interpersonal communications
•Organization and efficiency
•Tech-savvy
Professional Skills
•Knowledgeable in office equipment such as computer, scanner, copier, fax machine, multi-linephones, comb-binding machines and label makers.
•Well-organized and efficient.
•Self-motivated, assertive and can quickly learn new procedures and methods.
•Professional demeanor.
•Dependable - can work without supervision; able to follow directions, both oral and written. • Able to work under pressure and meet deadlines.
Interpersonal and Teamwork Skills
•Work well with a diverse group of people.
•Honest, friendly, excellent communication skills.
•Demonstrated accuracy, and attention to detail.
•Work well in a team environment.
•Committed to assisting others.
Quantitative Skills
•Collected, posted and deposited rents for properties consisting of 6 to 282 apartments.
•Posted General Ledger codes to invoices to prepare for payment.
•Maintained low operating costs, cutting expenditures where feasible.
•Reduced delinquencies through collection procedures.
•Create spreadsheets using MS Excel to track student financial records, attendance and grades.
Computer Skills
•Skilled in MS Office suite including Word, Excel, Power Point, Outlook, and Open Office.
•Able to use MS Access.
•Excellent skills in preparing and maintaining spreadsheets.
•Business correspondence writing letters and memos, editing for content, spelling and grammar.
•Able to learn new software applications with ease.
•Talented in graphic art and design using MS Publisher, Print Shop, and Paint Shop Pro.
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