Customer Service Administrative Specialist

Katherine Rivera

Bilingual Customer Service

Fayetteville, NC 28314

******.*****@*****.***

+1-910-***-****

** **** *********** ********* **** dynamic personality, Adaptability and Customer Relations Skills. Accurate and Efficient in Assisting/ Supporting Company Operations with Opening and Closing Procedures. Training, Mentoring, Team Building, Recruiting, Daily high volume cash reconciliation, Merchandising, Influencer, Upholding strict protocols on asset protection and associate / customer relation safety practices.

Authorized to work in the US for any employer

Work Experience

Assistant Customer Service Manager

Harris Teeter - Fayetteville, NC

Present

Answers customers’ questions comments and concerns, resolves problems, and maintains customer satisfaction Maximize staff performance by providing resources and technical advice, recruiting, scheduling, training, and coaching employeesManage front end staff, communicate job expectations, and performs and job review; register audit's enforce company policies and proceduresUpdate staff with job knowledge, educating staff on job opportunities, maintaining personal networks Customer Service Supervisor/Manager

Walmart - Fayetteville, NC

December 2010 to May 2023

Identify and fulfill customer needs by assisting with purchase decisions Resolve Customer/Associate issues professionally with accordance to company policy Promote products and services. Advise, coordinate and execute daily task effectively as a Manager on Duty. Motivate, Train and support new associates to successfully achieve project goals and reported to store manager regarding employee performance. Cash Handling, Money Wires, Refunds and Exchanges Accurately performs all register procedures, including opening, closing and verifying start fund, counting down register, deposits, processing detail paperwork. Ensures register tills and deposits are properly secured. Signs credit slips. Performs cashier audits. Performs cash drops.

Executive Assistant

Defense Reutilization Marketing Office DRMO - Fort Bragg, NC July 2003 to August 2005

Direct and Assist Government Personnel, Develop and maintain contracts, reports, records, policies and procedures with the appropriate guides, information and materials needed to properly create an account for the Disposal of Military Surplus Equipment. Liaison for Contracted Employees via Private Staffing Agency. Payroll, Training, Presentations, Warehouse touring, Appointment Verification, Sorting and Filing Invoices.

Education

Associate in Business Administration

University of Phoenix-San Diego Campus - Arizona State University, AZ March 2003 to October 2006

Skills

• Personal Assistant Experience (5 years)

• Office Management (10+ years)

• Event Planning (10+ years)

• Microsoft Outlook (10+ years)

• Calendar Management (10+ years)

• Administrative Experience (10+ years)

• QuickBooks (10+ years)

• Presentation Skills (10+ years)

• Human Resources (10+ years)

• Payroll (10+ years)

• Events Management (10+ years)

• Bookkeeping (10+ years)

• Accounts Payable (10+ years)

• Employee Orientation (10+ years)

• Project Management (5 years)

• Fundraising (10+ years)

• Microsoft Office (10+ years)

• Leadership (10+ years)

• Microsoft Excel (10+ years)

• Sales (10+ years)

• Microsoft Powerpoint (10+ years)

• Accounting (10+ years)

• Marketing (10+ years)

• Computer skills (10+ years)

• Writing skills (10+ years)

• Management (10+ years)

• Recruiting (10+ years)

• Customer service (10+ years)

• Microsoft Word (10+ years)

• Accounts Receivable (10+ years)

• Account Management (10+ years)

• Budgeting

• Conflict Management (10+ years)

• Merchandising (10+ years)

• Medical Office Experience (2 years)

• Financial Report Writing (5 years)

• Interviewing (10+ years)

• Negotiation (10+ years)

• Hospitality

• Front desk

• Medical terminology

Languages

• English - Expert

• Spanish - Fluent

Certifications and Licenses

Medical Office Procedures

August 2002 to Present

Completion of Continuing Education at Fayetteville Technical Community College Driver's License

April 2023 to June 2031

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