Office Manager Team Leader

CHERIE KRAMER

PROFILE

As an Office Manager with a successful 30-year track record as a business and team leader. Over the course of my career in management, I have gained a wealth of experience successfully managing teams. I have a strong track record for. I am my particularly proud of all the training and experience I have gained over the years. I am never afraid to take the next step or take on a challenge that has been presented to me.

CONTACT

PHONE:

Cell : 308-***-****

EMAIL: ******.**********@*****.***

EDUCATION

Mid Plains Community College North Platte

Regency Beauty Institute

Western Nebraska College

State of Colorado Division of Property Taxation

State of Colorado Auditor

NAHRO *National Association of Housing and redevelopment NCRC HUD National Community Reinvestment

Mental Health for Youth

First AID/IED Adult/Child/Infants

Teacher Academy Induction Program

Intro to Professional Education

Information Technologies

Business Ethics

WORK EXPERIENCE

Information Providers, Inc

October 2020 to July 2022

Auditor /Financial Records Data – Temp Position

Schedule appointments, perform audits, examine financial records such as payroll registers, quarterly 941s/SUTAs, general ledger, and sales ledger. Updated all records into financial data base for insurance providers.

One School Global

Office Manager June 2019-Aug 2020

Managed department schedule by maintaining calendars for department personnel and arranging meetings, conferences, Zoom conferences and travel. Completes requests by greeting customers in person or on the telephone and answering or referring inquiries.

Helped with students with their schoolwork as well as watching them in a group setting and on a specific software.

Gothenburg Housing Authority

Office Manager May 2018–June 2019

Provides high level administrative support to the Executive Director and other Executive staff as requested by performing administrative duties in a professional and friendly manner in support of the Housing Authority. Provides support for special projects as needed.

Collection of monthly rent payments and payment arrangements alone with notices.

Serves Housing Authority notices and communications to tenants daily. Participates in Housing Authority sponsored community meetings.

Coordinates with residents in their assigned area to initiate maintenance requests or provide maintenance to minor problems (if applicable), ensures security lighting is in good condition.

Monitors performance of outside vendors and informs supervisor of any issues or concerns.

Develops and maintains good resident relations and encourages residents to work together with the Housing Authority to improve the quality of life in their neighborhood.

Assists in preparation and showing of vacant units as requested, including clean-up

Shows apartments to prospective residents; assists with move-in orientation including move-in and move-out or other inspections as needed. Maintains awareness of an adequate number of market ready apartments, effectively monitor delinquencies and implement marketing plans as requested.

Murphy Tractor & Equipment

Branch Administrative Assistant November 2016–February 2018

Murphy Tractor & Equipment

Responsible for answering and directing phone calls

Managing customer accounts

Generating account and sales reports

Processing payments

Preparing bank deposits

Calculating and submitting payroll

Assisting with organizing employee travel accommodations including airfare, hotel, and car

Organizing customer and employee events

Operate multi-line telephone (Cisco IP Telephone System)

Answering, screening, or forwarding calls, providing information, taking messages, or scheduling appointments.

Keep a current record of staff members’ vicinity and availability and communicate to employees and appropriate guests.

Sort, open and deliver mail.

Submit Branch’s monthly sales and product support meetings reports to corporate office.

Update and install service software from MTEC vendors.

Manage MTEC customer accounts.

Convert MTEC customer accounts to Power Plan.

Generate monthly customer account reports for Branch Manager.

Follow-up with customers on past due invoices and provide additional information as requested.

Partner with corporate John Deere Credit and provide customer support for receivable accounts.

Manage and reconcile petty cash checking account

Request W9, sales tax exempt form 13, etc. from new vendors and customers.

Code and send invoices to Corporate.

Courtesy Electric

Office Coordinator / Human Resources February 2012

–August 2016

Responsible for entering and assisting with the completion of work orders for builders and homeowners alike. Providing quality assurance checks for all builders including but not limited to all 8 of the major home builders in Colorado, Richmond, Shae, DR Horton, Lennar, Meritage, KB Homes, and Taylor Morrison. Provide assistance with day-to-day tasks including scheduling home warranty appointments for Homeowners.

Work order completion

Quality assurance checks for builders and Homeowners

Home warranty scheduling

Human Resources-On boarding for company new hires Accounts Payable-Foundations software

SKILLS

Superior Customer Service

Phenomenal written and verbal communication skills

Human Resources

Team Leader

Training/Coaching

Positive Attitude

Attention to detail

Multi-tasking

Bookkeeping

QuickBooks

Microsoft Office (Excel, Word, Access, PowerPoint Publisher)

Typing 65-75 WPM 10 Key by touch

Foundations Software

CEC Applications Software

Equip Software

Cash-Pro

John Deere Financial

ADP professional time-card systems

Loucks & Schwartz

Lindsey

Zoom

Power School

Canvas

Dyknow

Contact this candidate