Sales Representative Center

Linda Rankins

*** *. ******* **.

Rich Square NC 27869

Email : *************@*****.***

Mobile Phone : 252-***-****

Summary of Qualification

I am a business minded professional with over 20 years experience in the fields of sales and

service that is ethical and reliable. I have great listening skills. In addition, I have acquired the knowledge, skills and abilities that can be across the corporate world and they are as

follows:

Employment Highlights

Collections Representative:

•Collected $500,000 in bad debt

•Received monthly Goal Achiever Awards

•Arrange for debt repayment or establish repayment schedules, based on customers' financial

situations.

•Located and notified customers of delinquent accounts by mail or telephone to solicit

payment.

•Persuaded customers to pay amounts due on credit accounts or non-payable checks.

•Answered customer questions regarding problems with their accounts.

•Recorded information about financial status of customers and status of collection efforts.

Sales Representative

•Awarded a trip to Las Vegas due to the sales of the HBO movie channels.

•Recommended products to customers, based on customers' needs and interests.

•Contacted regular and prospective customers explain product features, and solicit orders.

•Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.

•Consulted with clients after sales or contract signings to resolve problems and to provide

ongoing support.

•Arrange delivery and installation of products and equipment.

Service Center Representative:

•Conferred with customers by telephone or in person to provide information about products

or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Typed customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

•Checked to ensure that appropriate changes were made to resolve customers' problems.

•Determined charges for services requested, collect deposits or payments, or arrange for

billing.

•Refer unresolved customer grievances to designated departments for further investigation.

•Resolved customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Employment History:

2/2007- Present PRA

Hampton, VA

Collections Representative

5/2006-7/2006 Fairfield Resort

Williamsburg, VA

Sales Representative

2/1993- 4/2006 Cox Communications

Chesapeake, VA

Service Center Representative

4/2002- 8/2003 Seven-Eleven

Hampton, VA

Sales Associate

8/1991- 12/1992 Commonwealth College

Hampton, VA

Data Entry / Financial Aid Representative

Education:

5/1990-6/1992 Commonwealth College

Hampton, VA

Associates in Accounting

8/1985- 6/1987 Fayetteville State University

Fayetteville, NC

Public Administration

References Available upon request

Contact this candidate