Customer Service, sales, dispatching, troubleshooting, clerical,etc

Jolene Hobbs

ra eee semi Aeon

ante

Prenat en nt

Dispatcher and Customer Service Advocate with over 3 years of experience in optimizing operations and

enhancing customer satisfaction through effective communication and data management

Quickbooks, Microsoft Office Suite, and typing at 85 wpm, a

ficient in

ptat multitasking in fast-pac

Demonstrates strong analytical skills by implementing system

s that improve service delivery and operational

efficienc

Employment history

Customer Service Advocate

© Managed multi-channel customer communication ine inline, and texting app

© Implemented quality control measures for service or

© Maintained up-to-date customer database

© Balanced cash drawer and handled end-of-day reports

© Assisted in updating company website and managing social media accounts

© Streamlined front rations, enhancing customer check-in efficienc

* B. ust optimizing service accuracy and follow-ups

© Assisted in parts ordering and inventory management, supportin, needs

© Revamped online presence, updating website and managing social media accounts

F ced multitasking roles from client service to vehicle check-ins energetically

© Enhanced customer service by refining database management and accuracy

Dispatcher

© Managed an 8-line phone system, ensuring seamless communication between customers and d

© Dispatched tow services efficiently, optimizing operations

© Processed customer payments and billing, enhancing financial acy

+ Sure billing processes, enhancir acy tomer satisfaction

© Audited work orders pre-submission, guaranteeing f cumentation

se payr

© Provided frontline suppor. ing customer inqui ng vehicle releases.

© Optimized database for aba vehicles, keepin current with law enforcement ne

© Enhanced dispatch system ¢ reducing resp es by 15)

© Implemented rigorous audit ¢ asing billing errors by 207

© Monitored and recorded call data to improve accuracy and service quality

© Supported u bers to optimize dispatch pre and reduce downtime

# Implemented innovative dispatch strategies that anticipated customer needs

© Analyzed call flow trends t line ns and boost efficiene

© Increased dispatch accuracy by refinin junication protocols.

Account Manager

© Managed customer communications, ensuring effective load creation and management for drivers

© Leveraged load boards and broker contacts and integrate loads into our system

© Adm ered Mi d syste anagement, enhancin; nal efficiency

. 4 punctuality by updating dri al and departure

. d billing and payments for completed orde suring financial accurac

ed team workflows, boosting producti

strategic planni

d seam eduling, reducing

© Enhanced los

efficiency by optimizing McLeod system usag

© Analyzed and improved billing processes, ensuring a lift in financial precisi

: ed communication strategies, 1g driver and clier

Dispatcher

Dispatcher

© Managed multi-line phon eff

© Processed and tracked customer payme

* Handled billing invoices with precisior

© Organized paperwork and documenta ticulou

© Meticulously f

ssed billing and payment transactions, ensuri sracy and financial integr

© Supported tean

amics by organizing essential documentatior ring a streamlined offi ronment

© Eagerly coordinated logistics for tow scheduling, boosting operational efficiency and team mora

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