Customer Service Representative

UA CN ae) ose)

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute

to company success. History managing large amounts of inbound calls and sustaining satisfactory

relationships with customers. Offers skill with CRM systems paired with outstanding active listening and

multitasking abilities.

SKILLS

* Complaint Resolution * Data Collection

© Call Management * Scheduling

* Report Generation © Inbound and Outbound Calling

EXPERIENCE

Customer Service Representative Agent / Sitel - Spartanburg, SC 02/2023 - 08/2023

© Greeted customers and provided prompt and courteous service.

* Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.

‘* Answered incoming calls in a timely manner and responded to customer inquiries.

* Resolved customer issues in an expedient manner by utilizing problem-solving skills.

* Followed up with customers regarding their satisfaction after purchase or service completion.

* Suggested additional products or services that would benefit customers’ needs.

Customer Service Associate / Alight Solutions - Atlanta, GA 01/2020 - 08/2022

Greeted customers and identified their needs.

* Processed customer orders accurately and efficiently.

© Escalated unresolved customer issues to the appropriate department or manager for resolution.

Provided accurate quotes for requested products or services.

Kept work area neat, clean, and well-stocked at all times.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Cashier Assistant / Big Lots - Seneca, SC 01/2019 - 01/2020

Greeted customers and provided assistance in locating items.

* Provided accurate cash register operations, including accepting payments and providing change.

* Received payment by cash, check, credit cards, vouchers or automatic debits.

Resolved customer complaints regarding sales and service.

Assisted with pricing merchandise for sale in store.

* Organized shelves and displays to maintain an orderly appearance of the store.

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and

there is adequate change.

Maintained cleanliness of checkout areas and completed other general cleaning duties as

assigned.

* Answered customers’ questions concerning location, price and use of merchandise.

EDUCATION AND TRAINING

Seneca High School - Seneca, SC 06/2018

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