Customer Service Representative

Melissa Frank

** ***** ***** ****** *******, Ga *0417 912-***-**** ************@*****.***

OBJECTIVE

With over ten years of experience in customer-facing roles, including nine years in management, I have developed strong problem-solving and organizational abilities. These skills have translated into efficient record-keeping for different companies and vendors. With exemplary customer service, multitasking skills, and time-management capabilities, I am dedicated to providing each customer with a positive and unforgettable experience. My motivation, adaptability, and exceptional interpersonal skills help me excel beyond expectations.

EXPERIENCE

Customer Service Representative

Sagility Work Remotely July 2023- Currently

- Respond to customer inquiries accurately.

- Educate customers on dental insurance policies, benefits limitations and coverage details.

- Guide policyholders through the claims process, addressing claims, and resolving issues for timely and accurate claims processing.

- Assist customers in navigating the policy enrollment and renewal process.

- Accurately maintain customer records, interactions and transactions in the customer relationship management (CRM) system.

- Adhere strictly to established customer service standards, guidelines and compliance regulations, following internal processes and procedures to maintain service quality.

Export Assistant, Claxton Cold Storage

Claxton, Ga June 2021-February 2023

-Created bills of lading, packing lists, dock receipts, and certificates of origin for each shipment.

- Responsively answered over 50 calls, emails, and faxes per day and resolved inquiries promptly.

- Keeping track of shipment locations and status while keeping offices and customers informed.

- Liaised with customs authorities to ensure compliance with regulations

Gas Station Manager, Red Roof Express

Twin City, Ga March 2020-January 2021

- Oversaw the daily operation of a gas station, including managing employees, monitoring inventory, and providing customer service.

- Maintained high standards of customer service to ensure customer satisfaction and loyalty.

- Kept accurate records such as inventory, sales, and financial documents.

- Resolved customer complaints and inquiries professionally and promptly.

Shipping Manager, R&F Marketing

Swainsboro, Ga June 2012-August 2019

- Trained and supervised shipping department staff, enforcing company policies and industry best practices.

- Inspected item packaging, labels, and barcodes for accuracy.

- Built strong relationships with shipping and logistics partners to secure better prices and prompt delivery times.

- Ensured inventory accuracy and records management through a comparison of shipment contents with paperwork.

- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.

- Prepared accurate shipping orders and bills of landing to direct and route materials.

- Organized storage areas to maximize movement and minimize labor.

- Supervised activities of workers engaged in receiving, storing, and shipping products or materials.

- Handled departmental scheduling to maintain proper staffing for shifts.

- Monitored product import or export processes to verify compliance with regulatory or legal requirements.

- Implemented on-the-job training activities to cross-train employees on various tasks.

- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.

EDUCATION

- Bachelor in Business Administration, Strayer University - Augusta, GA (currently enrolled) GPA 4.0

- Medical Administrative Technician Certificate in Medical Administration, Southeastern Technical College - Vidalia, GA (05/2008)

SKILLS

- Customer Service

-Record-Keeping

-Time Management

- Problem-solving

-Communication

-Attention to details

-Microsoft Offices

-Multi-tasking

-Adaptability

-Interpersonal Skills

-Leadership

- Empathy skills

- Training and development

- Organization skills

- Documentation management

- Dependability

LEADERSHIP

Member of The Society for Collegiate Leadership & Achievement (SCLA) and on the President List

REFERENCES

Tracy Flanders

Faculty-WRK 100, WRK 101

********@*******.***

Contact this candidate