Office Manager Customer Service

*******@*****.*** Teresa Honolulu, HI, Livesay ***26, US +1-928-***-****

WORK HISTORY

Office Manager (Management) at Parker towing and storage inc 06/2012 - 04/2024 (12 years)

Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Interpret and communicate work procedures and company policies to staff. Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Keep informed of provisions of labor-management agreements and their effects on departmental operations.

Develop work schedules according to budgets and workloads. Recruit, interview, and select employees.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss work problems or grievances with union representatives. Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Compute figures such as balances, totals, or commissions. Coordinate activities with other supervisory personnel or with other work units or departments.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Account recruitment

Payroll

Ifta reporting

Irp reporting

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