Customer Service and Sales
Resume:
Jack Shepard
Customer Service & Sales Professional
Contact
Roseboro, NC 28382
************@*****.***
Objective
I am a seasoned veteran of the customer service industry, with a proven history of success in handling sales calls and upselling against competitors. With 10+ years of call center and customer service I have learned the skills and methods to handle any type of customer and reach a point of excellent satisfaction by the end of the call. I am aiming to continue to grow and develop as a customer service and sales professional.
Education
Freeport Senior High School
Freeport, IL 61032
High School Diploma
2010
Key Skills
Customer Service
Telemarketing
Customer Sales
Door to Door Sales
Problem-solving
Medical Scheduling
Insurance Verification
Microsoft Office Suite
CRM Software
Typing
Salesforce
Power Selling Pros – Lvl 2
Experience
October 2022 – April 2023
Insurance Verification Specialist • Tivly – Oklahoma March 2022 – October 2022
Customer Service Representative • Stanley Steemer – Tampa, Fl October 2020 – January 2021
Sales Representative • First Local Advertising – Eugene, OR April 2017 – June 2019
Call Center Representative • Stewart and Associates – Freeport, IL May 2016 – April 2017
Cashier and Stocker • Sullivans Grocery Store – Lena, IL August 2014 – December 2015
Sales Representative • The Power Company – Chicago, IL Responsibilities have included: Managing high volume calls and customer satisfaction, upselling customers, navigating multiple levels of information while engaging with customers, customer collaboration for service scheduling, customer solicitation, managing inbound calls from multiple companies concurrently, issue escalation, medical scheduling, sales.
Accolades
Exceeded 90% Quality Assurance Requirement – Tivly 1st-3rd place in Call Center for overall statistics – Stanley Steemer Regularly exceeded commission goals – First Local Advertising References
Available upon request.
Contact this candidate