Customer Service Representative
Resume:
Shayla Tucker
Customer Service Representative
McDonough, GA 30252
**************@*****.***
Willing to relocate to: Orlando, FL - Fulton County, GA - Atlanta, GA Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Alorica - Lake Mary, FL
October 2022 to Present
Receives incoming calls, dispatch calls, monitor the NCHS facilities work order, and ensure timely completion of incoming work order requests.
Receptionist/Office Assistant
United Tax Specialist - Valdosta, GA
January 2017 to Present
I utilize this expertise to guide companies and clients through increasingly complex tax rules and regulations.
Customer Service Representative
Randstad - alight solutions - Sanford, FL
February 2021 to August 2021
Handle inbound calls, assist customers with submitting insurance claims. Help customers understand health insurance plans
Lowes associate
Lowe's Home Improvement - Valdosta, GA
May 2020 to January 2021
• Performed operational duties
Food Prep
Aramark - Valdosta, GA
August 2017 to November 2019
When working at Valdosta State University, I work in the cafeteria serving students, preparing fresh fruit and produce and providing excellent customer service. Cashier/Sales Associate
Family Dollar - Lake Park, GA
July 2016 to January 2018
While working at Family Dollar, I work as a CSR- Cashier, greeting and socializing with customers. Operating a cash register and keeping the store front clean and maintenance. Inbound Customer Service Representative
Elead One - Valdosta, GA
September 2015 to June 2017
• Monitor all incoming calls from customers for all inquiries on orders for various products.
• Provide pricing and delivery information.
• Schedule appointments/ Appointment setter
Education
diploma
Edgewater High School - Orlando, FL
August 2005 to 2010
A.S.
Fortis College
Skills
• Customer Service (8 years)
• Customer Care (4 years)
• Call Center (3 years)
• CSR (4 years)
• Customer Support (4 years)
• Microsoft Office (4 years)
• Tax Experience
• Produce Experience
• Front Desk
• Pricing
• Warehouse experience
• Accounts Payable
• Microsoft Outlook
• Bookkeeping
• Financial Report Writing
• Accounts Receivable
• QuickBooks
• Event Planning
• Personal Assistant Experience
• JavaScript
• HTML5
• Scratch
• Java
• Email marketing
• Typing
• Google Docs
• Tax experience
• Financial report writing
• Bookkeeping
• Customer service
• QuickBooks
• Accounts receivable
• Accounts payable
• Marketing
• Front desk
• Cash handling
• Business requirements
• Personal assistant experience
• English
• Communication skills
• Computer skills
• Microsoft Excel
• Analysis skills
• Phone etiquette
• Teaching
Certifications and Licenses
Driver's License
February 2024 to February 2026
CPR Certification
First Aid Certification
Child Development Associate Certification
Assessments
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Technical support: Customer situations — Completed January 2024
Responding to technical support situations with sensitivity Full results: Completed
Office manager — Completed
January 2024
Scheduling and budgeting
Full results: Completed
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
January 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Completed
September 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Principles of accounting — Completed
September 2023
Preparing financial records according to federal policies Full results: Completed
Scheduling — Proficient
January 2024
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Data entry: Attention to detail — Completed
January 2024
Maintaining data integrity by detecting errors
Full results: Completed
Call center customer service — Completed
September 2023
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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