Customer Service Mortgage Loan
Resume:
Sherry raymond
Glendale, AZ *****
***************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Catering Server/Bartender
Lancer Catering - Phoenix, AZ
September 2023 to Present
• varied by event needs, basic customer service, cleaning, stocking, money handling. Janitor/Housekeeper
Peak Cleaning - Phoenix, AZ
January 2021 to Present
• Various cleaning styles and accounts, from office buildings to residential.
• The vacation cleaning I did included basic pool cleaning duties. Benefits Coordinator
Globe Life - Phoenix, AZ
March 2023 to December 2023
• Find leads, do presentations, set up enrollments, organize benefit packages with client information confidentiality
Customer Service Associate
Vanguard - Scottsdale, AZ
August 2022 to June 2023
• Securities and retirement investment advice
Mortgage Loan Officer
Origin mortgage - New York, NY
May 2021 to June 2023
• Make calls, solicit to potential contacts, originate loans, work conditions, close loans Senior Banker/ Loan Originator
Entrust Funding LLC - Scottsdale, AZ
June 2018 to March 2021
• Create leads, take 1003, Assemble files with necessary documents, submit to lenders, work conditions
• For final approval and work closing conditions, register Mins, obtain any extra documents and information needed to close loan
Mortgage Loan Processor
IP Advisors - Mesa, AZ
June 2015 to June 2018
• Assemble files with necessary documents, submit to lenders, work conditions
• For final approval and work closing conditions, register Mins, obtain any extra documents and information needed to close loan
Cleaner/Team Leader
Super Hero Cleaning - Phoenix, AZ
March 2015 to June 2018
• Efficiently cleaned and vacuumed offices, properties, buildings and facilities
• Stocked cleaning and bathroom supplies in hotel rooms
• General housekeeping duties including, vacuuming, wiping, dusting, laundry and cleaning
• Cleaned offices, including break rooms, hallways and conference rooms
• Provided excellent customer service
Server/Bartender
Pointe Hilton Squaw Peak - Phoenix, AZ
October 2014 to March 2015
• Customer service, clean, stock, make drinks, handle money Customer Service Representative
Convergies - Tucson, AZ
September 2010 to October 2014
• Customer service, answer incoming calls, handle issues, answer questions, data entry, also make outgoing calls
Education
Certificate
Us Reality University
April 2018 to April 2019
GED
Mohave Community College - Kingman, AZ
August 1998 to August 1998
Skills
• People skills
• phone skills
• multitasking
• Bartending
• Loan Officer Experience
• Tax Experience
• Bookkeeping
• Cold Calling
• Escrow
• Loan Origination
• Office Management
• Management
• Mortgage Servicing
• Contracts
• Credit Analysis
• Fair Housing Regulations
• Contract Management (2 years)
• Loan processing
• Phone Etiquette (10+ years) Assessments Customer Focus & Orientation -- Proficient July 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient Food Safety -- Expert April 2019 Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Expert Food Service: Customer Situations
-- Proficient February 2019 Measures a candidate's ability to use logical approaches when solving problems in a restaurant context. Full results: Proficient Customer Service Fit -- Familiar August 2019 Assesses personality traits that result in high-quality customer service. Full results: Familiar Work Style: Conscientiousness -- Familiar April 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Familiar Principles of Accounting -- Familiar June 2020 Preparing financial records according to federal policies Full results: Familiar Work Style: Reliability -- Proficient June 2019 Tendency to be dependable and come to work Full results: Proficient Typing -- Completed July 2019 Transcribing text using a standard keyboard Full results: Completed Bartending -- Highly Proficient August 2019 Understanding, pouring, and mixing drink orders Full results: Highly Proficient Call Center Customer Service -- Expert August 2020 Applying customer service skills in a call center setting. Full results: Expert June 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Data collection
• Analysis skills
• Documentation review
• Leadership
• Warehouse experience
• Banking
• Supervising experience
• Research
• Microsoft Access
• Microsoft Outlook
• Salesforce
• Databases
• Marketing
• Pricing
• Business Development
• Quality Assurance
• Financial Services
• Windows
• Inside sales
• Medical records
• Google Docs
• Janitorial experience
• Direct sales
• Outside sales
• Heavy lifting
• Live chat
• CRM software
• Presentation skills
• Sales management
• Hotel experience (10+ years)
• Microsoft Office
• Customer service
• Loan processing
• Fair Housing regulations
• Mortgage servicing
• Credit analysis
• Sales
• Outbound sales
• Inside sales
• Insurance sales
• Windows
• Cold calling
• CRM software
• Food handling
• Serving
• Basic math
• Restaurant experience
• POS
• Hospitality
• Hotel experience
• Bartending
• Supervising experience
• Conflict management
• Sales management
• Google Docs
• Typing
• Leadership
• Customer relationship management
• Telemarketing
• B2B sales
• Microsoft Access
• Presentation skills
• Relationship management
• Salesforce
• Tax experience
• Bookkeeping
• English
• Communication skills
• Phone etiquette
• Micros POS
• Cash register
• Microsoft Excel
• CSS
• Microsoft Word
• Time management
• Fraud prevention and detection
• Adobe Acrobat
• Cash handling
• Financial services
• Negotiation
• Live chat
• Project management
• Management
• Data collection
• Driving
• Guest services
• Nightclub
• Wine knowledge
• Load & unload
• Catering
• Organizational skills
• Financial sales
• Direct sales
• Lending
• Paralegal experience
• Construction
• Data center experience
• Banking
• Training & development
Certifications and Licenses
Us Reality University April 2018 to April 2019 High school diploma in GED Mohave Community College
Kingman, AZ August 1998 to August 1998 Associate's degree NMLS
MLO
Food Handler Certification
Life & Health Insurance License
July 2023 to July 2025
Securities Industry Essentials
September 2022 to September 2025
Driver's License
MLO License
September 2022 to January 2024
• I need to renew it, I have no sponsorship
• With no sponsorship I can not keep it active
Contact this candidate