Customer Service Officer

Advincula, Margaret Nerona

**** ******* ***, ******* ** 90630 United States

Mobile #: 689-***-**** Email: ********.******@*****.***

OBJECTIVE:

To obtain a good working environment and to secure a good job that would help to

enhance my knowledge and skills and promote myself and the company.

WORKING EXPERIENCE

Private Duty Nurse

September 2018 – February 2024

AIA Philam Life

Customer Service Officer

April 5,2017 – August 30,2018

Job Description:

Answer Customer Questions

Escalate Customer Issues

Provide General Customer Support

Update Customer Records

Assist the Sales Team

OLX Philippines (netrepreneur connections enterprises)

Customer Service Officer

July 16, 2012 – December 9, 2016

Job Description:

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated department/s

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken

Maintain customer databases

Communicate and coordinate with internal departments

Follow up on customer interactions

Vcustomer Philippines

Customer Service Representative

January 2011 –June 2012

Job Description:

Attracts potential customers by answering product and service questions;

suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best solution

to solve the problem; expediting correction or adjustment; following up to ensure

resolution.

Nokia Philippines

Nokia Academy Demonstrator (Brand Ambassador)

August 01, 2009 – August 01, 2010

Job Description:

Plan and implement awareness creating programs to reach out to potential

customers

Work with the sales and marketing departments to understand the company’s goals

and missions.

Develop marketing ideas and record and maintain client preferences

Relay customer feedback to the company in anticipation of improving products and

services

Generate ideas to maximize sales to achieve or exceed sales goals

Develop and maintain strong communication with buying offices and customers

Assist in creating and installing marketing displays and ensuring that brand

advertising material is placed in a strategic manner

Monitor brand movement, pricing and distribution penetration

Build and sustain business relationships with key accounts within assigned areas

Angono General Hospital

Staff Nurse

January 2009 – March 2009

Job Description:

Maintain accurate, detailed reports and records.

Monitor, record and report symptoms and changes in patients' conditions.

Record patients' medical information and vital signs.

Modify patient treatment plans as indicated by patients' responses and conditions.

Consult and coordinate with health care team members to assess, plan, implement

and evaluate patient care plans.

Order, interpret, and evaluate diagnostic tests to identify and assess patient's

condition.

Prepare patients for, and assist with, examinations and treatments.

SKILLS

An unwavering commitment to customer/patients, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems

creatively, and use tact and diplomacy to find common ground and achieve win-win

outcomes.

Build rapport, listen, clarify and manage conversational flow

Manage upset customers, conflicts and challenging situations

Good communication skills

Computer literate

Trainings and Seminars:

Communicating successfully in the workplace workshop

(November 2012)

The 7 habits of highly effective people

(September 2014)

Engaging customers through social media

(October 2015)

Exceptional Client care training

(December 2015)

EDUCATIONAL BACKGROUND

TERTIARY: Siena College Taytay

COURSE: Bachelor of Science in Nursing (Registered Nurse)

YEAR GRADUATED: March 2007

SECONDARY: Cainta Catholic College

YEAR GRADUATED: 2000 – 2003

PRIMARY: Rosario Ocampo Elementary School

YEAR GRADUATED: 1993 – 2000

PERSONAL DATA

SEX: Female

AGE: 37 yrs. Old

BIRTHDAY: August 11, 1986

BIRTHPLACE: Taytay, Rizal

RELIGION: Catholic

HEIGHT: 5’2”

STATUS: Married

CITIZENSHIP: Filipino

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