Customer Support Service
Resume:
Rickie
Mayberry
Graham, Texas *****, United
States
W: **********@*****.***
Skills
• Navigating multiple systems
• Excellent Customer Support
Employed Exceptional
Active listening skills.
•
• Problem Solving
Organized Customer
information and data for
customer service purposes.
•
Maintained quality control
standards, seeking new ways
to improve customer service.
•
Managed multiple customer
requirements and guideli
•
Professional Summary
Friendly Customer Support Advocate ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Results-oriented Customer Support Advocate holds high level of professionalism and courtesy at all times. Manages high-volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with track record of over-crossing sales quotas. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Experience
TEK SYSTEMS/REMOTE ARIZONA
September 2023 - Current
CUSTOMER SUPPORT ADVOCATE
Assisted customers with Scheduling inquiries issues, resolving complaints within 24 hours for a 97% satisfaction rate
•
Able to navigate multiple systems, Patient concerned problem resolution, and provided highest level of customer service and customer satisfaction by proactively responding to customer inquiries
•
• Achieved an average of 10 stars rating from customers per week.
• Resolved customer complaints professionally and effectively Communicated effectively with clients, opposing counsel, and court personnel.
•
Conducted community outreach events to educate public about available resources and services.
•
BAMM VENTURE CAPITAL LLC Graham, TX, United States June 2021 - July 2023
CUSTOMER SUPPORT/DATA ENTRY/REMOTE
Customer Support Update Patients Information, Confirm Orders and Shipments, Follow up, Answer Chats & Emails
•
Decreased returns by 80% in under 6 months, improved patient satisfaction ratings by 97%, and responded to customer inquiries within 24 hours
•
Utilized customer engagement tools such as email, and phone to respond to customer inquiries and confirm orders and shipments
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Responding to over 100 calls a day in a fast-paced environment and workflow management to ensure customers and inquiries are addressed in a timely manner.
•
Surveys on my customer support a 10 rating at least 5 times a week and on average 97% Weekly.
•
Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data.
•
• Remained accurate while entering high-volume data into designated fields. SPOTSEE/SHOCK WATCH Graham, TX, United States
May 2016 - June 2021
QUALITY CONTRIL/QUALITY ASSURANCE
Developed and implemented process improvement strategies across multiple functions and departments, resulting in 30% reduction in production defects and 25% reduction in process cycle time
•
Did all testing on incoming materials and products, kept track of all data, and made reports to all senior staff.
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Trained co-workers and worked machines making sure protocols were used based on policy and procedures
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• Ran hourly audits and test for products
Identified and corrected potential safety or environmental deviations before occurance
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Identified underlying reason behind controls systems issues and solved root causes.
•
Education
January 2015
GED
GRAHAM ADULT LEARNING CENTER, GRAHAM, TX
Website, Portfolio And Profiles
www.linkedin.com/in/rickie-mayberry-39b423282
Certifications
FACING CONFRONTATION IN CUSTOMER SERVICE, 2023, Texas Workforce Commission
•
KEEPING BUSSINESS CALLS PROFESSIONAL, 2023, Texas Workforce Commission
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• CUSTOMER SERVICE OVER PHONE, 2023, Texas Workforce Commission
Contact this candidate