Delivery Driver Customer Service

David Stevens

Dover, DE

********@*****.*** 443-***-**** linkedin.com/in/david-stevens

Professional Summary

Experienced professional in the Executive Recruitment and Staffing Industries. Recognized for ability to identify opportunities in the market, sell and sustain client relationships and develop and execute strategic plan. Demonstrated ability to develop high performing, highly engaged teams. Experience developing solutions for broad range of industries for both local and national accounts. A record of consistently achieving significant financial results.

Key Achievements:

Consistently developed high performing sales and recruiting teams within the staffing industry.

Strategically developed and implemented a team that lead the largest educational staffing client in the country.

Successfully re-vamped sales team to a profitable territory in first 3 years.

Successfully built a professional staffing company from conception to reality and merged with Allegis.

FAIRWAY CONSULTING GROUP) Glen Head, NY (Life Sciences Executive Retained Firm) December 2020 to August 2023 3yr 8months

Vice President, Head of Corporate Strategy March 2022 to September 2023

Continuation of training and development of 15 Direct Hire employees.

Develop 3-year business plan for the company.

Hire 2 Principals to leadership team and 2 Client Partners.

Develop branding and marketing initiatives utilizing PR Firm, Industry Conferences, Pod Casts.

Developing new financial models and KPI programs for company.

Consideration of diversification of product offerings, industries, geographies.

Establish relationships with PE Firms that can develop new business leads.

Vice President, Head of Corporate Development December 2020 to March of 2022

Play a key role in the leadership team in the direction the company is in and where we are headed.

Co-lead our business development efforts for the firm. Expand our reach to the west coast and EU.

Provide strategic insight at an enterprise level as we grow the business.

Take a key ley lead in new business coming in with the team in Contract and pricing negotiations.

Help improve our recruiting systems/processes, org chart, promotion schedule, compensations programs to help grow the company.

Implement and train our operations Manager to be COO of the company.

Continue to grow the senior team into the next level of their career at FCG as well as training and development to the company weekly.

INTELLIGENT STAFFING, Philadelphia. PA (Executive Search Company) April 2020 to December 2020

EVP of U.S. Operations (Advisory Role)

Managed a multi-million-dollar company across the U.S. as well as our overseas footprint.

Oversee Sales, Recruiting, Training, Marketing and HR/ Administrative functions within the company.

Took over a 16-office corporation throughout the U.S specializing In the Executive Search in I.T., Engineering, Life Sciences, Healthcare and Accounting & Finance divisions.

Tasked with developing our Evaluation to Hire Practice, Contract, RPO and MSP divisions.

KELLY SERVICES INC., Philadelphia P.A. (Corporate Restructuring) January 2015 – March 2020

V.P. Northeast Mega Market Leader (January 2019 – March 2020)

Directed and managed commercial business for Northeast Market from the D.C. to Maine. My main responsibility is overseeing the fulfillment division for 25 offices for strategic planning, hiring, training and Profit and loss accountability. Committed to the expectation that we all deliver exceptional service to our clients and candidates.

Demonstrated ability to manage and retain client relationships and internal staff throughout a very tough Kelly Transformation with focusing on the task at hand providing excellent service to everyone.

Successfully managed the change-over from overseeing in- house Recruiting Managers to virtual managers.

Led the Northeast largest National Accounts fulfillment division in company.

Maintained our largest volume customers to higher-than-average expectations in a tight candidate driven market

Oversaw 200M in revenue for the Commercial Division in the following skill categories, L.I., Office-clerical, customer services and accounting and finance.

Vice President, Territory Lead Greater Philadelphia - Southern NJ June 2016 - February 2019

Directed and managed 6 offices in the greater Philadelphia and Southern NJ markets. Key responsibilities included development and execution of strategic plans, hiring, training and management of 52 employees. Establish and maintain key relationships in the following skill categories office clerical, customer service, finance, and educational business.

Provided substitute teachers for Kelly’s largest educational account within School District of Philadelphia. Supplied an average of 1,650 substitutes a day across 320 schools. The contract was a multi-year contract worth $120M over 4-years (Still in place)

Exceeded budget expectations by adding $7million to the bottom line in year one.

Rebuilt our commercial sales and recruiting group with all new leadership and new employees while maintaining profitable GP and contributions.

Hired 7 new business developers to sell our commercial products to small and midsize companies.

Had 40% of clients offer bill rate increases along with candidate raises in my first two years.

Annual sales exceeded $50M.

KELLY SERVICES INC., Philadelphia, PA

Business Development Manager, Greater Philadelphia - Southern NJ, Professional & Technical Group

January 2015 - May 2016

Re-structured a 5-year non-profitable P&T division with all new business developers that focused in Engineering, IT, Finance and Scientific verticals. Teamed up with the SME’s of each vertical to gather insight and market intelligence on what was working and what was not working over the past 5 years. Our goal was to re-stablish existing client relationships that were lost due to issues in service delivery.

Developed new marketing strategies around brand awareness to re-establish ourselves as a leading solutions provider in the market.

Rebuilt new key relationships with our largest client in the Scientific space going from $200K to 1.3M in revenue.

Hired and trained 6 new business development reps whom all reached profitability for Kelly and met commission goals within first year.

P&T became profitable in first year in all verticals except engineer which we missed by $20K. Tough Loss!

Increased our fill ratio from 23% to 95% in first year.

Joule’ Technical Staffing Solutions, Edison, NJ, (Merger of System One) July 2013 - January 2015

Regional Sales Manager

Managing a team of 13 business development officers from N.C. to Boston selling solutions in Contract Staffing, Direct Hire and Consulting Services in the Clinical and Scientific Staffing to Pharmaceutical, Biotechnology, Medical Device and Consumer Product industries.

Actively went on sales calls and made presentation to help and guide new and tenured team.

Development of new metrics and accountability for business development officers to drive better revenue to bottom line.

Took over engineering division when the merger of System One was announced.

Dynamic Solutions Consulting, Wilmington DE October 2012 - June 2013

President

Started corporation in wake of downsizing of our Principal holder CDI. “Strategic Business Coach” with over 18 years of experience in the Consulting, Executive Search and Contract Staffing Industries. Worked across multiple industries including Banking, Finance, IT, Engineering, and Manufacturing. As your Advisor, Mentor or Coach – I can help your businesses grow to its fullest potential.

Collaborated with Franchise owners and their teams to help build and strengthen their company culture, hiring & on boarding, sales & management performance, technology, and retention. Strategic advisor to our Franchise Owners.

Developed 8 new clients during the short downtime.

MRINetwork

Contract Staffing Manager (Corporate) Philadelphia, PA (Restructure) August 2011 - October 2012

Contract Staffing Manager for (150 offices). Offered business development presentation to our franchises end clients. Consulted with offices in all aspects of their business. Grew Contract Staffing Division by 5 million in a year. Conducted New Office Training for all new offices entering the Contract Staffing group.

Responsible for educating our franchisees to sell, hire, train and manage individuals to build a successful company.

Supported franchise owners through the process of back-office help, payrolling and contract agreements.

Advised franchise owners because it is important to sell contract staffing services during any financial hard times

Franchise Business Consultant (Corporate) Philadelphia, PA April 2008 - July 2011

Successfully Consulted with 39 offices with revenues generating over $50M a year. Worked with offices on the 5 key drivers to growing a successful business, collaborating with them to help build and strengthen their company culture, hiring & on boarding, sales & management performance, technology, and retention.

Establish strong relationships with our franchise owners to earn their respect and trust in the effort to growth their businesses.

Took on growth project of expanding 13 franchises producing $0 - $300K in revenue to a 40% first year increase in following year. This was achieved by offering weekly touches to the owners that typically would not have received so much support. Nine out of thirteen franchises hit their goals.

Sounding block for owners to reveal struggles they may be having about growth, employees, training.

Offered individual training sessions to improve sales and recruiting.

Harbor Point Resources, Glen Burnie, MD (Bought by LMI) May 2004 - February 2008

President

Managed all operations of a Professional Recruiting Firm Specializing in I.T.

Grew company from 3 internal employees averaging $780K a year in revenue to 15 internal employees producing 5M in revenue in 3 years.

Started 2 new corporations in 2006. OnPoint Staffing (light industrial) and LexPoint Technologies (government consulting).

Grew our contract employees from 26 to 320 in 2 years. Held Consulting Seminars for Presidents and CEO’s monthly.

Allegis Group, Baltimore, MD (2-year contract to transition company) September 2002– April 2004 Business Development Manager

Responsible for transitioning company offices over to Mentor 4, the financial staffing arm of Allegis. Phoenix, Atlanta, Chicago, and Charlotte (Only took a year and a half to complete transition)

Trained and developed the new offices’ business developers on how to transition from contract staffing sales to executive search within the Banking Industry

Executive Search Associates Phoenix, AZ (Merged with Mentor 4) June 1999 - August 2002

President

Owned an Executive Search Firm that specialized in the Banking Industry

Managed 4 offices throughout U.S. by strategically planning around my customer base.

Had 9 employees in total, sales and recruiting with average producing offices of 2.3M in revenue a year.

Education and Associations

Middletown High South, Middletown, NJ

Baltimore Smart CEO award for the fastest growing companies 2 years in a row (Harbor Point Resources)

Board member of the CIC (Chesapeake Innovation Center)

Member of the NJIT (New Jersey institute of Technology)

Awarded a trip to the Bahamas in recognition of delivering overall business solution to our owners as well presenting our motivational speaker (Hall of fame QB Jim Kelly)

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