Support Specialist Customer Service
Resume:
Administrative professional well-versed in producing high-quality
spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Tania
Gabriela
Carbajal
2023-07 -
2024-01
2021-10 -
2023-07
CHIEF ADMINISTRATOR
JENAMO
Customer service on clients of different cultures ( japanese,coreans,chinese,russians etc.)
Maintained protocol throughout routine work days
and special events.
Offered technical support and troubleshot issues
to enhance office productivity.
Created and updated records and files to
maintain document compliance.
Planned and executed events for employees and
clients and managed logistics and vendor
relations.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Implemented project management techniques
to overcome obstacles and increase team
productivity.
Optimized customer experience by delivering
superior services and effectively troubleshooting
issues.
EXUCUTIVE ASSISTANT OF COMERCIAL VP
AMAYA/ ASTRON ASIENTOS VEHICULARES
Assisted manager in all aspects of business
operations.
Worked closely with management to provide
effective assistance for specific aspects of
business operations.
Answered incoming phone calls to process
requests, transfer calls, or relay messages to
Garcia
INTERNATIONAL
BUSINESS
ADMINISTRATION
Address
11590, ANZURES Mexico
Phone
**********@*****.***
Scheduling
Business administration
Database coordination
Administrative management
Problem solving
Multitasking
Excel
Contact
Skills
2014-08 -
2021-04
2013-04 -
2013-07
appropriate personnel.
Updated database of contacts and resources for
company-wide distribution.
Monitored and ordered supplies and materials to
keep office well stocked.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Answered and managed incoming and outgoing
calls while recording accurate messages for
distribution to office staff.
Completed daily logs for management review.
Performed wide-ranging administrative, financial
and service-related functions.
ADMINISTRADORA GENERAL
NEGOCIO FAMILIAR
Generated unique and progressive ideas and
developed new and improved approaches,
systems or processes to champion change.
Built and maintained collaborative work
environments across departments.
Conducted scheduled review and evaluation of
systems and processes to maintain efficiency and
proficiency across enterprise.
Evaluated organizational performance by
gathering, analyzing and interpreting data and
metrics.
Maintained internal accuracy and transparency
controls in accounting and bookkeeping.
Guided staff and provided opportunities for
growth by encouraging creativity and ownership.
Developed corrective action plans for potential
areas of compliance vulnerability.
ASSISTENTE • REGIONAL, MANAGER
CDMX • NESTLE
Nestle
Identified issues, analyzed information and
provided solutions to problems.
Demonstrated a high level of initiative and
creativity while tackling difficult tasks.
Paid attention to detail while completing
assignments.
Excellent communication skills, both verbal and
written.
Education
Licenciatura: Negocios Internacionales
UNIVERSIDAD DEL VALLE DE MÉXICO
EF ESTÁNDAR ENGLISH TEST (EFSET)
CERTIFICATE / PRACTICA OPEN ENGLISH
UNIVERSIDAD INTERAMERICANA DEL DESARROLLO
(TÍTULO)
NIVEL 8) 16 PERSONNALITIES(TEST) KEYSKILLS — Result Orientation Integrity and Trust Proactivity
Perseverance Effective use of time Effective
communication Teamwork Decision making
Masters Degree: Edcación
UNID
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