Quality Control Service Sales

YOLANDO GRANT

North Little Rock, AR ***** 501-***-**** ************@*****.***

Born and raised in Kingston Jamaica in small town called arnett gardens. I have four siblings and was raised by my father. Grew up playing soccer and love reading books even is it takes me a whole month I'm reading! Always been a people person growing up and very much family oriented. Came to the states after my father passed in 2007 with my two kids as a single father and just want to give them a better life than I had growing up. I'm a very hard worker and believer in myself and everything I do. Process Payments

GPS Navigation

DDL Log Software

Pre-Trip Inspections

Truckn Pro

Driver Management

Product Delivery

Vehicle Maintenance

Paperwork Management

Two-Way Radio Operation

Vehicle Safety and Maintenance

Reading Comprehension

Driver Verification

Lockout Remedies

Activity Logging

Emergency Repair

Data Protection

Work Order Management

Inter Modal Logistics

Active Listening

DOT Compliance

Order Picking and Processing

Management of Personnel Resources

Technology Design

Standard Transmission

Refund Processing

Product and Service Sales

Sales Quota Achievement

Residential Delivery Etiquette

Package Location and Tracking Software

Operations Analysis

Spanish Fluency

Ability to Lift 50 Pounds

FreightDATA Software

Cargo Records

Accident Reports

Clean Rooms Expertise

Fluent in English

Packing Slips

Complex Problem-Solving

Insurance Requirements

Signature Verification

Quality Control Analysis

Load Safety

PROFESSIONAL SUMMARY

SKILLS

Dispatch Collaboration

Operation and Control

Delivery Estimations

Time Management

Food Delivery

Traffic Laws and Regulations

Systems Analysis

Sell Products

Social Perceptiveness

Microsoft Office

Licensing Requirements

Communication and Interpersonal Skills

Contactless Deliveries

Basic Math Skills

Serve Customers

Valid Vehicle Insurance and Registration

Learning Strategies

Customer Relationships

Auto and Engine Repair

Critical Thinking

Order Adjustments

Safe Driving Practices

Sales and Promotions

Greet Guests

Microsoft Windows

Drive Vehicles

Microsoft Excel

Commercial Driving Experience

Delivery Verification

Strong Working Relationships

Secure Loads

Plan Routes

Equipment Maintenance

Computerized Inventory Tracking Software

IBM Domino

Merchandise Replacements

Freight Data

Stocking and Replenishing

Dependability and Honesty

Judgment and Decision-Making

Fleet Safety Certified

Delivery and Shipment Records

Compliance

Hydraulics

Speaking

Monitoring

Eko

Persuasion

Safety

Service-Orientation

Instructing

Repairing

Mathematics

Science

Coordination

Negotiation

Regional CDL Driver, 07/2023 - Current

Thompson Transportation – 7821 B. Zeuber Road Little Rock Arkansas,72206 Inspected vehicle before and after every trip and conducted minor repairs. Operated with safety and skill to avoid accidents and delays. Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.

WORK HISTORY

Finalized daily logs on schedule to update internal records and uphold DOT requirements. Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

Contacted dispatch to report delivery incidents and determine best methods for resolution. Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Conducted efficient cargo transfers to maintain route schedules. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents. Utilized GPS and other navigation tools to plan routes and stay on schedule. Maintained daily, legible DOT log book and submitted corresponding documents. Dropped and hooked trailers and changed configuration of equipment. Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Maximized load safety by balancing, securing, and weighing products. Inspected trucks for malfunctions and reported vehicles to management for corrective action. Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

Obtained necessary permits and licenses to operate various commercial vehicles legally. Verified contents of inventory loads against Bills of Lading. Monitored and managed fuel consumption and expenses for management reporting. Completed on-time deliveries by choosing best and most efficient routes. Determined quickest and safest routes for delivery by using effective planning and organizational skills. Successfully avoided time delivery delays by carefully planning best routes. Loaded truck and properly secured items to prevent damage for deliveries. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Documented mileage, deliveries, pickups, customer issues and damages. Inspected load security and checked for damages.

Fostered positive working relationships with regular customers. Promoted customer satisfaction by addressing or escalating concerns for quick resolution. Loaded and unloaded various delivery vehicles with correct order and balancing. Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Minimized company liability and risks to loads by obeying traffic laws. Kept detailed records of deliveries and money received from customers. Drove truck in urban and rural areas to expertly make high volume of deliveries. Protected people and equipment from hazardous materials by using correct procedures. Identified mechanical issues, completed basic repairs and reported serious concerns to management. Filled out load paperwork and DOT-mandated log books. Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes. Operated light trucks to deliver loads as far as Number miles from home location. CDL Class A Driver, 05/2023 - 07/2023

J&m Tanklines – Birmingham, AL

Maintained daily, legible DOT log book and submitted corresponding documents. Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents. Dropped and hooked trailers and changed configuration of equipment. Maximized load safety by balancing, securing, and weighing products. Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions. Inspected trucks for malfunctions and reported vehicles to management for corrective action. Verified contents of inventory loads against Bills of Lading. Contacted customers to report delayed delivery times. Completed preventive maintenance and mechanical repairs on vehicles. Utilized GPS and other navigation tools to plan routes and stay on schedule. Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Monitored and managed fuel consumption and expenses for management reporting. Obtained necessary permits and licenses to operate various commercial vehicles legally. Fastened chains, straps, covers, and binders to secure load during transit. Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns. Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Inspected truck for defects and safe operating condition before, during and after trips. Inspected load security and checked for damages.

Documented mileage, deliveries, pickups, customer issues and damages. Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Determined quickest and safest routes for delivery by using effective planning and organizational skills. Checked shipping papers to determine nature of load and checked for presence of hazardous materials. Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Maintained telephone and radio contact with supervisor to receive delivery instructions. Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Coordinated efficient routes for optimal delivery scheduling and maximum daily performance. Completed routine maintenance on truck to keep in working order. Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets. Completed preventive maintenance checks and basic repairs to vehicles. Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.

Secured vehicle to tow truck and checked all attachments for safe operation. Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Answered roadside assistance calls for tows and other vehicle support. Regional Truck Driver, 02/2023 - 05/2023

Lee Ricks Logistics – Pine Bluff, AR

Inspected truck for defects and safe operating condition before, during and after trips. Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns. Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Fastened chains, straps, covers, and binders to secure load during transit. Determined quickest and safest routes for delivery by using effective planning and organizational skills. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Completed routine maintenance on truck to keep in working order. Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Maintained telephone and radio contact with supervisor to receive delivery instructions. Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets. Documented mileage, deliveries, pickups, customer issues and damages. Completed preventive maintenance checks and basic repairs to vehicles. Inspected load security and checked for damages.

Coordinated efficient routes for optimal delivery scheduling and maximum daily performance. Checked shipping papers to determine nature of load and checked for presence of hazardous materials. Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.

Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.

Secured vehicle to tow truck and checked all attachments for safe operation. Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Answered roadside assistance calls for tows and other vehicle support. Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Route Delivery Driver, 10/2008 - 02/2023

Ben E Keith Foods – I Ben E Keith Way North Little Rock Arkansas Planned daily rounds to determine most efficient way to distribute newspapers. Processed payments, made change, and provided receipts. Received, counted and inspected inventory for delivery. Inspected and loaded delivery trucks and picked up customer returns. Logged mileage, stops, orders and carton counts for each route. Maintained records of mileage, oil, gas and expenses for reimbursements. Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.

Delivered products on cross-country routes using freight trucks. Reviewed and updated customer lists with Software and Software. Collected unsold newspapers to return to distribution center at end of shift. Increased delivery efficiency by Number% by instituting new driver safety, licensure and training programs.

Decreased customer dissatisfaction Number% by providing on-time or ahead of schedule delivery. Delivered Number to Number newspapers per day.

Operated delivery vehicles safely and efficiently. Completed daily pre- and post-trip vehicle inspections. Delivered orders to customers to drive full satisfaction. Maintained positive relationships with customers to promote continued business opportunities. Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

Communicated regularly with dispatcher for delivery route details and changes. Immediately addressed problems with customers to promote speedy resolution. Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.

Processed customer payments and kept accurate financial records. Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Stocked shelves and loaded orders to prepare deliveries. Developed strong customer base through efficient and reliable service. Assisted with sorting and organizing stockroom items. Maintained records of sales and customer information to support accuracy. Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.

Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns. Identified customers' needs and provided information on appropriate products in effort to promote cross- selling.

Implemented policies and procedures across warehouse and shipping platforms. CDL Graduate : Truck Driving, 04/2009

Deseil Driving Academy - Little Rock Arkansas

High School Graduate: Mathematics Education And English, 09/1998 Charlie Smith Comprehensive High School - Kingston Jamaica EDUCATION

Contact this candidate