Make Your Accounts Receivable

Jennifer L. Wangler

Simpsonville, South Carolina Mobile: 864-***-**** ****************@*****.*** linkedin.com/in/jenniferwangler/

Director of Credit & Collections

Accomplished, organized leader with extensive history of successfully managing processes to retain and grow customer database through innovative solution processes. Adept at conducting detailed, in-depth credit analysis to determine customer creditworthiness. Proven ability to effectively collect delinquent customer accounts and high-risk accounts. Record of optimizing productivity and efficiency by developing and implementing new policies and procedures. Demonstrated talent for hiring high-performance teams and providing training on complex financial analysis and credit / collections practices.

Areas of Expertise

Relationship Building Invoice Collections Credit Analysis & Review Dispute Resolutions Accounts Receivable (A/R) Account Management Risk Mitigation Financial & Data Analysis Customer Service & Relations Invoicing Policy & Procedure Development & Implementation Process Improvement Document, Report, & Presentation Preparation Regulatory Compliance Staff Hiring & Training DSO Reduction Fraud/Crime Prevention Specialist

Technical Proficiencies: CLEAR Technology Fraud Prevention Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) NxTrend Salesview SAP QuickBooks PeopleSoft Adobe Acrobat Sage Great Plains Avionte

Professional Experience

HKA ENTERPRISES LLC – Duncan, SC (Remote) 2022 – Present

Manager of Credit, Collections and Fraud Prevention

Manage all aspects of credit and collections for $750M staffing and payroll agency with 15 verticals. Lead the Billing &

Collections team at corporate headquarters and 12 at affiliate locations nationwide.

Conduct detailed credit analysis of new and existing customers to determine credit limits, terms, and approvals; handle average of 800 existing clients and 50 new onboards per month.

Monitor ongoing customer risk.

Monitor staff performance, quality and address any training or performance issues accordingly.

Conduct routine account activity quality audits to ensure accounts are being worked appropriately.

Build training plans required to build a best practice team.

Aid-resolution to internal business partner inquiries.

Prepare reports for client presentation/Present data to clients.

Act as a technical expert in denials and payer policies, to answer questions raised by team.

Maintain a professional attitude.

Always maintain confidentiality.

Analyze and solve problems quickly and thoroughly.

Establish realistic goals and priorities concurrent with organizational objectives.

Oversee daily huddles and weekly staff meeting for continued process improvement and for staff client updates and internal changes.

Approve timecards, approving/deny colleague PTO and approving payroll.

Manage Collections on all outstanding invoices.

Analyze and Interpret bank statements.

Produce and present all financial updates and sales projections for Board Members and Potential Investors.

Leverage expertise in bankruptcy laws to conduct post-bankruptcy collections.

Conduct thorough credit reviews and ensure proper documentation of all agreements.

Calculate and prepare all client invoices, including client-specific invoicing guidelines.

Make customer visits to high risk and high-profile accounts.

Review all billing practices to ensure compliance with contractual terms and agreements.

Prepare and analyze aging reports for A/R and unbilled transaction reports for Billing Department.

Consistently follow up on collections status of all open invoices until payment is received.

Train group of 30 on complex credit, financial analysis, and fraud prevention, and collection practices

Author and update job descriptions and policy and procedures for entire department.

Ensure accuracy and security of operations by maintaining records of invoices, deposits, and all correspondence regarding payment collection; also manage secure database of all correspondence related to account set-up. (e.g., credit applications, signed personal guarantees, trade reference responses, etc.).

Key Accomplishments:

Reduced DSO by implementing an incentive program that included early pay discounts and easy pay methods to avoid US Mail delays with payments going to the lockbox.

Interact with Sales and visit customers and prospective clients to facilitate new business and optimize customer satisfaction levels.

Refine and update existing inter- and intra-department procedures and policies; initiate new procedures to elevate efficiency and profitability.

CAMERON ASHLEY BUILDING SUPPLY – Greer, SC 2021 – 2022

Credit Manager

Managed all aspects of credit and collections for the Southeast region and Missouri for a billion dollar building material supply company with multiple locations throughout the US. Handled $200M portfolio with 10,000+ accounts.

Researched, evaluated, and set credit terms and limit based on customers’ creditworthiness; leveraged such resources as NACM, D&B, Experian Business, and personal credit reports.

Managed Collections for all open invoices to ensure timely payments and avoid past dues.

Ensured that all credit and AR procedures complied with regulations and company policies.

Prepared monthly feedback reports on payment collections and aging status for Sales staff and management, which allowed credit and Sales develop a plan of action for bringing the client back into compliance or make the decision to terminate the relationship.

Conduct initial an annual credit reviews of all existing clients to update/assign credit terms and limits accordingly.

Managed relationships with collection agencies, debt reporting agencies, and Sales team members.

Key Accomplishments:

Facilitated timely collections of payments by monitoring all invoicing and money collection processes; reduced average days of outstanding invoices from 90 to net 28.

Minimized risk and exposure by developing, reviewing, and updating company’s credit policies.

Negotiated with customers in non-payment cases to minimize loss and need for the involvement of outside collection agencies.

ESSENTIAL CABINETRY HOLDINGS GROUP – Simpsonville, NC 2008 – 2021

Director of Credit, Receivables, & Sales Support

Managed all aspects of A/R and Collections for three manufacturing companies. Also served as consultant for new acquisitions; prepared all financial presentations to potential buyers and Grid Iron Capital (PE Firm that facilitated the acquisitions).

Made credit decisions based on customer information obtained through such sources as Experian Business, NACM, and personal credit reports.

Responsible for collecting all unpaid invoices.

Collaborated with CEO and Sales Representatives to develop and implement dealer programs and incentives, which increased sales and generated revenue through organic growth and new customer additions.

Maintained relationship with Sales to communicate credit decisions and ensure timely customer reviews.

Prepared quarterly PowerPoint presentations on warranty percentage, sales growth, labor, AR (ADP), P&L, and market comps for Board for Directors and potential investors.

Ensured security of transactions by negotiating customer payment terms.

Developed and implemented management reporting tools and aids, which improve communication and knowledge across multiple departments.

Recruited, screened, and interviewed candidates for key associate positions, including Human Resources Manager, VP of Operations, and Manufacturing Engineer.

Produced sales, statistical data, production, and shipping reports in Excel.

Key Accomplishments:

Reduced payable of 120+ days to 60 within six months, and subsequently to less than 19 days.

During tenure, sent $4M to an outside collection agency, of which 99.8% was collected.

Added efficiency and elevated productivity by initiating process improvement and quality reviews.

Quickly resolved all customer credit and dispute issues; provided legal advice and consultation to the CEO and CFO on dealing with customer complaints to avoid lawsuits.

Developed and standardized policy documentation for cash handling and application processes, credit review processes, and Information and data protection compliance.

Served as CEO’s “right hand”:

oCoordinated all personal and professional scheduling, travel, and meetings to avoid conflicts.

oScreened all calls and prepared / edited all correspondence.

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