Scrum Master Project Management

SADIA MAHJABEEN, CSM®, CSSGB®

California, U.S.A. 989-***-**** *******@*****.*** https://www.linkedin.com/in/sadia-mahjabeen/ Experienced Analyst with 4+ years of expertise in the IT & Finance industry Master of Science in Information Technology, specializing in Business Data Analytics, and Project Management. Certified in Excel, Lean Six Sigma, Tableau, and Scrum Master, adept at leading sprint reviews, implementing Agile methodologies across multiple tiers, advanced data manipulation, predictive modeling, and visualization techniques. Proficient in Python for workflow automation, and R for regression modeling, with a strong track record in data-driven decision making. TECHNICAL EXPERTISE

Programming Language: Intermediate Python (Plotly, Matplotlib, Numpy, Pandas), R (tidyr, dplyr, ggplot2, corrplot, lubridate, stringr, R Markdown), SQL/MySQL

Data Analysis Tools: JMP, Tableau, Power BI, Celonis, MS Excel (Pivot Table, VLOOKUP, HLOOKUP, Logical testing, Regression modeling, Forecasting)

System Design Tools: Lucid Chart, MS Visio for Flowcharts, Database Management, DFD, Use Case Diagrams, ERD Additional Skills: Requirements Gathering, Scrum, Kanban, Agile Sprints, User Story Mapping, Database design, Data Cleansing, Data Validation, Cloud Data Management, Risk & Conflict Management, Workflow Optimization, Dashboard Creation, Report Generation, Stakeholder Communication, Report Presentation Project Management Tools & Techniques: MS Project, Gantt Charts, SharePoint, Critical Path Method, PERT, DMAIC methodologies, VOC Analysis, DOE, MSA, SPC, SAP GUI, SDLC & Agile methodologies, JIRA PROFESSIONAL EXPERIENCE

Southwest Business Corporation – San Antonio, Texas February 2023 – December 2023 Workforce Operations Analyst Intern

Utilized SQL queries to extract and manipulate data from databases, enhancing the accuracy of forecasting models and revealing fluctuations of 10% to 25% in call volumes over specific timeframes

Spearheaded a comprehensive data cleansing and transformation project for a dataset containing over 70,000 borrower and agent call records. Leveraged SQL for data extraction and transformation processes, and utilized data visualization tools such as Power BI to present essential insights

Implemented a real-time monitoring dashboard, resulting in a 25% improvement in forecast accuracy by further dissection of variables like attempts made, penetration percentage, and AP distributions using historical data from Pure Insight Intelligence system and Genesys Cloud

Implemented Genesys Cloud Workforce Management, resulting in a 20% increase in scheduling accuracy and a 15% reduction in overtime costs, contributing to meeting service level goals and operational targets

Managed data visualization enhancements for CMMS and Workforce Financial KPI metrics, utilized statistical software such as Python along with libraries like Pandas and NumPy for data manipulation and analysis, leading to a $22,000 decrease in data processing costs annually

Robert Half-TCF Bank – Midland, Michigan January 2021 – December 2022 Business Operations Analyst I

Operated MS Access and Excel to generate daily transactional reports over $250k to implement a streamlined process for analyzing mass data exchange

Collaborated with the IT team to optimize data management solutions, ensuring data accuracy and security, task visibility, and task allocation, resulting in 20% improvement in efficient task management

Expert in ServiceNow Platform, developing snowflake schemas, utilizing ETL for seamless data integration, leading to a 30% reduction in data processing time

Conducted data validation with SQL queries, generating actionable insights and interactive visualizations in Power BI, enhancing stakeholder understanding; led drafting of RFPs and evaluation of matrices, contributing to a 30% improvement in project proposal success rate

Monitored project KPIs with precision, ensuring a 95% task completion rate, and providing implementation support, saving

~$50,000 in project turnaround costs

PROFESSIONAL PROJECTS

Advanced DBMS project: Developed an Asset Inventory Management system using System Design tools, Python libraries and MySQL, enabling GUI with 6 screens, real-time asset tracking, data analysis, and reporting to improve asset management capabilities efficiently

Drone Simulation for Process Improvement: Optimized drone flight times using DMAIC approach (Gage R&R, 5S, MSA, SIPOC, SPC and Fishbone analysis to identify process and device improvement strategies resulting in significant flight time improvement

Tableau Visualization Project: Created an interactive Dashboard and Storyboard with the use of calculated fields, LOD expressions, various table join techniques to analyze and identify significant trends over time for Yash Raj Films by extracting data from 200,000 global movie records

R Programming for Data Analysis: Created Linear Regression models in RStudio using Personality Factors dataset containing over 100K survey records using libraries like ggplot2, tidyr, corrplot EDUCATION

Database Design & Operational Business Intelligence Specialization Expected: June 2024 Professional Certification, Coursera

University of California - Irvine, CA

Master of Science in Information Systems (AACSB Accredited) Graduated: December 2023 Major-Business Data Analytics

Central Michigan University, Mount Pleasant, MI

Bachelor of Business Administration (AACSB Accredited) Graduated: December 2020 Major: Accounting, 7th Cohort Fellow – Vitito Global Leadership Institute Saginaw Valley State University, University Center, MI CERTIFICATIONS & ACHIEVEMENTS

Microsoft Power BI Data Analyst Professional Certificate Certified Scrum Master Tableau Desktop Specialist Microsoft Excel Expert Certification Certified Lean Six Sigma Greenbelt Business Process Modeling Business Analyst & Project Manager Collaboration Intermediate Python for Data Analysis

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