Customer Service Care

Ashley Archer

571-***-**** **********@*****.*** Lorton, Virginia, 22079

PROFESSIONAL SUMMARY

Experienced provider of hospitality and customer service. Formally trained server from the Great American Restaurants chain with 1 year of experience serving, 1 year of experience in hosting and 5-6 years of experience in food service, administration and retail combined. Dedicated to providing quality, accurate and team orientated customer care. Happy to tailor my service to each guest’s unique age range, background or dietary need.

EXPERIENCE

Retail Associate

Target, Springfield, VA

November 2016 - March 2017

●Managed the fitting rooms to provide a clean space for guests.

●Operated the phone lines and directed all calling parties to requested departments for assistance.

●Opened, closed and organized the sales floor layout according to company guidelines.

Front Desk Clerk

Refresh Yoga Center, Old Town Alexandria, VA

July 2015 - March 2016

●Increased customer volume via social media marketing resulting in fully booked sessions.

●Assisted guests with yoga class scheduling via telephone resulting in accurately booked sessions.

●Greeted and checked in all parties into yoga sessions to create a welcoming space for all clientele.

●Sanitized and prepared all studios before each yoga course to ensure a quality and clean environment.

Server

GAR Coastal Flats Restaurant, Tysons Corner, VA

December 2014 - June 2015

●Maintained efficient communication with fellow staff to ensure guest satisfaction.

●Increased establishment profit by upselling the most popular and quality menu items and beverages.

●Operated a POS system to delegate all orders and serve them in a quick, timely and consistent schedule.

●Regularly cleaned tables and floors to provide a sanitized eating area to all guests.

Administrative Staff

NVCC Faculty and Staff Help Desk, Annandale, VA

September 2014 - December 2014

●Filmed college classroom teachings and provided edited, finalized recordings to educators as curriculum tools.

●Accurately entered, organized and updated data on to faculty and staff help desk operating systems.

●Guided educators, faculty and staff on how to utilize office resources.

Hostess/ Food Server

GAR Mike’s American Restaurant, Springfield, VA

August 2013 - August 2014

●Greeted all guests with energetic and positive verbiage to create a welcoming environment.

●Personally directed all guests to their tables while maintaining interaction to maintain a welcoming environment.

●Coordinated all call ahead and large party reservations to mitigate risk of long wait times or over capacity.

●Promptly served checked and correct orders to guests to ensure a quality dining experience.

Cashier

Chick-fil-A, Alexandria, VA

November 2011 - June 2013

●Routinely opened, closed, cleaned and restocked establishment according to company guidelines.

●Served all guests with punctual and polite verbiage to provide high quality service.

●Planned, facilitated and served in company hosted events to heighten community outreach and connection.

SKILLS

Multitasking and Time Management Accurate Attention to Detail Professional and Poise under Pressure Empathic Compassionate

EDUCATION

Standard Diploma June 2013

T.C. Williams High School

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