Customer Service Data Entry
Resume:
****************@*****.***
Henderson, NV
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
CRM
Sales
Data Entry
Written & Verbal Communication
Associate in Applied Science in Business
Administration
Citrus College
2016-2018
Remote Customer Service
Sales Rep
Advanced Diabetes Supply
Exceeded sales targets by 32% by maintaining a robust knowledge of product offerings and quickly assessing customer needs.
Resolved 94% of patient complaints without escalation. Handled an average of 220+ calls per week using InContact with an 87% resolution rate on the first contact.
Achieved the highest standard of efficiency on the team resolving customer difficulties within 7 minutes on average.
2020 - Current
Results-driven, highly motivated and experienced
Customer Service Representative with strong
sales and leadership skills. Adept at delivering
top tier service, improving customer satisfaction, and generating sales.
J O N N A T H A N W I L L I A M S
C U S T O M E R S E R V I C E
R E P R E S E N T A T I V E
Customer Service
Representative
Ashley’s Furniture
Provided an outstanding customer service experience for every HomeStore customer and guest.
Responded to customer’s inquiries regarding sales, billing and delivery; confirm and scheduled deliveries; partnered with the sales team to meet and exceed customers’ service expectations professionally and with respect.
Exceeded sales targets by over 18% via proactive product recommendations.
Re-stocked inventory, and updated back-end systems as inventory was re-stocked, reducing instances of error by 10%
Awarded Retail Associate of the Quarter in 2019’s third quarter.
Interacted with 125+ customers during an average shift, surpassing targets by 20% and ensuring customer
satisfaction.
2018-2020
Salesforce
InContact(Remote Dialer)
GoToMeeting
Microsoft Teams
Analytical
Contact this candidate