Customer Service Social Media

NB

NICOLE BROWN

********.*********@*****.*** 906-***-**** Iron Mountain, MI 49801

Highly-motivated hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer Service

Cocktail list development

Event Coordination

Social Media Marketing

Proficient in mixology

Menu Memorization

Workplace Safety

Sales Promotion

Technical Support

Call Center Operations

Complaint resolution

Handling Escalations

Sales expertise

Superior computer skills

Meticulous attention to detail

Decision-Making

Skilled multi-tasker

Excellent time management skills

Cash Handling

Problem-Solving

Bob's Country Bar Aurora, WI

Bartender

08/2023 - Current

Made friendly conversation with customers to provide enjoyable bar experience.

Effectively multitasked within fast-paced environment. Performed opening and closing duties including restocking supplies. Developed good working relationships with fellow employees through effective communication.

Managed accurate bar tabs and processed cash and credit card transactions.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Henry's Steakhouse Kingsford, MI

Lead Bartender/Entertainment

Coordinator

07/2021 - 09/2023

Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.

Developed drink menus using seasonal ingredients, new products or specialties of the house.

Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.

Trained new bartenders on drink preparation and upselling techniques. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Stocked bar with beer, wine, liquor and related supplies. Planned and coordinated special events to boost customer numbers and profits.

Summary

Skills

Experience

Created signature beverages to increase revenue and patron loyalty. Remained calm and poised during busy periods, promoting great customer service to guests.

Created promotional materials to increase attendance at entertainment events.

Managed the booking of entertainers for events.

Scheduled and coordinated events and activities.

Solbergs Greenleaf Iron Mountain, MI

Senior Bartender

04/2014 - 07/2021

Provided excellent customer service by taking orders, preparing drinks, serving food and bussing tables.

Managed accurate bar tabs and processed cash and credit card transactions.

Made friendly conversation with customers to provide enjoyable bar experience.

Effectively multitasked within fast-paced environment. Trained new bartenders on drink preparation and upselling techniques. Upsold customers from shelf to premium brands to help boost sales. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Performed daily opening and closing duties including setting up bar area and cleaning work stations.

Contributed ideas for increasing revenue through creative marketing strategies and promotional activities.

Cleaned glasses, utensils, equipment, surfaces, counters, floors and other areas of the bar area as required by health department regulations. Maintained bar inventory and restocked supplies as needed. CCI Systems Inc/Packerland Iron

Mountain, MI

Customer Service Manager/Customer

Service Representative

07/2011 - 11/2011

Provided exceptional customer service to ensure customer satisfaction. Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Audited customer account information to identify issues and develop solutions.

Reviewed accounts for payments received or approved credit arrangements.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Resolved customer inquiries and complaints requiring management-level escalation.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Interviewed prospective employees and provided input to HR on hiring decisions.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Consulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Collected deposits or payments and arranged for billing. Adjusted bills and refunded money to resolve customers' service or billing complaints.

Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams. Escanaba Area Public High School Escanaba, MI

High School Diploma

05/2001

Bay De Noc Community College Escanaba, MI

Some College (No Degree) in Accounting And Business Management TAM Certificate (Michigan bartender license)

Education and Training

Certifications

Contact this candidate