Customer Service Administrative Assistant
Resume:
Faith McAlister
Seneca, SC *****
*****************@*****.***
Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Proficiencies: MS Excel; MS Word; MS PowerPoint; Great phone skills and customer service skills; Typing Speed: 40 WPM ·
Skills:
Attention to detail; Resource inventory (counting or tracking office supplies); Following directions; Team player; Customer Service oriented · Honors/Awards: Ultimate Medical Academy Dean's List · Languages: French Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology Work Experience CSR -
Customer Service Representative:
Firstsource Solutions/ BCBS - Seneca, SC
June 2023 to October 2023
Duties: I took calls for BCBS members. Answered questions for members, and did research for them. Transferred members to whomever or wherever they needed. EVS TECH
Prisma Health - Seneca, SC
July 2020 to January 2023 ·
Duties: Cleaned and sanitized on-call rooms as well as Ambulatory recovery rooms, · (Cathe Lab recovery) Heart Center. I cleaned Respiratory offices, patient waiting areas, break rooms. · 911 Communications offices, the Security office and the patient bathrooms. Machinist
BorgWarner/Peak Workforce - Seneca, SC
May 2019 to March 2020 ·
Duties:Ran several different machines. · Checked the parts I ran through the machines. · Did Troubleshooting for mistakes or machine problems.
Drive Through (Customer Service)
McDonalds - Toccoa, GA
August 2018 to March 2019 ·
Duties:Took orders in Drive Through · Washed dishes, cleaned work area. · Handled customer complaints.
Guest Services
RhodeWay Inn - Lavonia, GA
April 2017 to October 2018 ·
Duties: Checked guests in and out of the hotel. · Handled guest complaints. · Took reservations and assigned rooms. · Helped with Laundry when needed. · Helped with inventory when asked by the general manager.
Home Health Aide
Brighter Mornings - Maysville, GA
August 2015 to April 2017 ·
Duties:Bathed, Toileted, dressed and fed my patients. · Cooked their meals, and fixed their snacks. · Cleaned up after them and did their laundry. Education:
Associate of Science degree in Health Sciences
Ultimate Medical Academy 2023
Skills
• Patient Processing • Medicare • Billing Cycle • Check Out • HIPAA Compliance • Basic Coding Skills for ICD-10 & CPT • Patient Registration • Anatomy & Physiology • Third Party Billing • Release of Information • Check In • Medical Billing Knowledge • Medical Records Management • Medical Terminology • HMO • Data Entry • Medicaid • Medical Transcription • CMS 1500 Claim Form • Claims Appeal Process • Medical Administrative Assistant • Insurance Verification • PPO
• Medical Laws & Ethics • Hospital Experience • Laundry Certifications and Licenses:
First Aid Certification
CPR Certification
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