Scrum Master Business Analyst

Sree Pasapula

Certified Scrum Master Certified Product Owner Business Analyst

415-***-**** ****.********@*******.***

Summary

Experienced Business Analyst/Scrum Master with 9+ years and a strong track record of leading cross-functional teams to successfully develop, document, and deliver processes.

•Conducted comprehensive analysis and interpretation to align business needs and objectives for the assigned function, ensuring strategic alignment with organizational goals.

•Supported business initiatives through meticulous data analysis, identifying implementation barriers, and actively participating in user acceptance testing of new systems.

•Identified, analyzed, and documented user requirements, procedures, and problems to streamline and improve existing processes, enhancing overall operational efficiency.

•Performed detailed analysis on assigned projects, providing valuable insights, recommending potential business solutions, and actively assisting in the implementation phase.

•Identified opportunities to enhance performance management and operational reports related to new business implementation processes, ensuring accurate and insightful reporting.

•Developed and incorporated organizational best practices into business applications, contributing to a culture of continuous improvement and excellence.

•Lead problem-solving and coordination efforts between various business units, fostering collaboration and ensuring effective communication across teams.

•Assisted in formulating and updating departmental policies and procedures, ensuring alignment with industry standards and best practices.

Key Skills:

•Scrum & Kanban Methodologies Agile Framework JIRA MS Project Figma Lucid Chart Microsoft SQL Server Release Management Project Management Business Operations

Education:

•Bachelors in arts (Visual Effects and Animation), Academy of Art University, San Francisco, CA

Certification:

•Certified Scrum Master

•Certified Scrum Product Owner

Experience

Business Analyst/Scrum Master/Project Manager

Michaels Arts and Crafts, CA (2019 -Current)

•Michaels Arts and Crafts is a well-known retail chain offering a wide range of arts, crafts, and hobby supplies. I lead the strategic web development project for Michaels Arts and Crafts. The goal is to create an immersive online platform that complements the physical stores, providing customers with a seamless shopping and creative experience. Additionally, I have actively participated in reporting projects.

•Gathered business requirements through interviews with key stakeholders, gaining insights into business processes and user needs.

•Analyzed business epics and translate them into well-defined user stories in Jira, ensuring clear and concise communication within the development team.

•Collaborated with the Product Owner to prioritize user stories for development, aligning them with business goals and objectives.

•Managed backlog items for upcoming sprints, organize regular grooming sessions to refine and prioritize the product backlog.

•Facilitated dry-runs and demos with business stakeholders, obtaining approvals and signoffs to ensure alignment with business expectations.

•Analyzed system requirements and business processes to develop software solutions, ensuring alignment with organizational goals and objectives.

•Developed comprehensive user stories and functional specifications to meet business needs, facilitating communication between stakeholders and development teams.

•Led integration efforts to ensure software and systems compatibility across multiple platforms, enhancing operational efficiency.

•Conducted regular stakeholder meetings to gather detailed product and technical requirements, maintaining business process documentation throughout the project lifecycle.

•Facilitated communication between organizational units to align operations and goals, ensuring smooth workflow and timely execution of projects.

•Actively participated in enhancement/development projects, including backlog grooming, estimation meetings, retrospectives, sprint planning, and daily stand-ups.

•Worked closely with the Product Owner to plan future functional epics and create a roadmap for the product's development.

•Collaborated effectively with agile development teams, fostering communication, and teamwork to drive project success.

•Prioritized user stories that arise from Jira defect reports, assigning them to the relevant teams for resolution.

•Manageed and updated user stories and tasks using Jira tools, maintaining clear visibility and progress tracking.

•Identified and documented test cases during system implementation or upgrades to ensure comprehensive testing and validation.

•Utilized problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

•Provided support during user acceptance testing, assisting the business in ensuring a smooth transition to production.

•Developed and maintained relationships with internal and external stakeholders, including customers, vendors, and suppliers, documenting processes for transparency and consistency.

Business Analyst/Project Coordinator

Michaels Arts and Crafts, CA (2015 – 2019)

•As a business analyst at Michaels, I leveraged Customer Retention Reports to analyze customer behavior, identify retention opportunities, and recommend strategies for enhancing loyalty. Collaborating with cross-functional teams, I contributed to the development and implementation of initiatives aimed at fostering long-term customer relationships and maximizing retention.

•Collaborated with stakeholders to gather business requirements and understand their needs for various projects and initiatives.

•Successfully executed effective vendor management, contributing to overall operational success.

•Drove process standardization while prioritizing customer satisfaction and team objectives.

•Analyzed existing business processes, identify areas for improvement, and propose solutions to enhance efficiency and effectiveness.

•Prepared detailed documentation, such as business requirements documents (BRDs), functional requirements documents (FRDs), and process flow diagrams, to capture and communicate project requirements and specifications.

•Engaged and communicate effectively with stakeholders, including business users, project managers, and development teams, to ensure alignment and manage expectations.

•Translated business requirements into clear and concise user stories, capturing user needs, acceptance criteria, and functional specifications.

•Worked in an Agile environment, collaborating with the Scrum Master and development teams to plan, prioritize, and track progress of user stories and project deliverables.

•Performed data analysis to identify trends, patterns, and insights, supporting data-driven decision-making and informing business strategies.

•Collaborated with the testing team to develop test plans, test cases, and conduct user acceptance testing (UAT) to validate system functionality and ensure it meets business requirements.

•Supported change management activities by assisting in the development of training materials, conducting user training sessions, and providing post-implementation support to ensure a smooth transition to new systems or processes.

E-Commerce Associate

Safeway, [Sunnyvale, California] 2014

•Processed and fulfilled online customer orders with accuracy and efficiency, ensuring a seamless and positive shopping experience.

•Collaborated with the e-commerce team to manage and update product listings, ensuring accurate and up-to-date information for online shoppers.

•Monitored and maintained inventory levels, promptly updating the system to reflect product availability and prevent order discrepancies.

•Ensured the timely and accurate delivery of online orders, coordinating with delivery drivers and addressing any issues related to order delivery.

•Provided exceptional customer service by promptly responding to inquiries, resolving issues, and addressing customer concerns related to online orders.

•Stayed informed about product promotions, discounts, and special offers to effectively communicate information to customers and drive online sales.

•Executed quality control measures to guarantee the accuracy of orders, including inspecting products for freshness and proper packaging.

•Collaborated with other departments, such as marketing and merchandising, to support online promotions and campaigns.

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