Account Manager Sales Representative

Crystal M. Joyner

***************@*****.*** 901-***-****

Financial Analyst Account Manager Staff Accountant Sales Representative

Core Competencies Include: Strong Analytical Skills, Advanced Microsoft Office Suite including Advanced Excel experience: Pivot Tables, VLOOKUP’s and Charts, SAP, Great Plains, JD Edwards, AS400, QuickBooks, Salesforce, Oracle, Financial Planning & Analysis, GAAP Knowledge, Managed 10 team members as Business Development Manager ($20m project)

Education

University of Mississippi

Bachelor of Business Administration in Managerial Finance

Northwest Mississippi Community College

Associate of Accounting

Experience

Federal Express Ground 2023-present

Warehouse package handler and Quality Assurance

PepsiCo 2022-2023

Finance Management Coordinator

The Coordinator’s primary role is to review aged receivables, identify the root cause of delinquent balances and reconcile customer accounts

They must partner with Customers, Sales, Delivery and Execution Teams and Technology Teams to analyze issues with financial operations and solve problems in a timely and effective manner

They will contribute to the success of PepsiCo by driving cash flow and mitigating risk

Actively monitor aging and metric reports to identify risk

Analyze and resolve any skipped invoices, quantity shortages and pricing discrepancies with the appropriate internal and external business partners

Perform as primary owner of root cause resolution for customer exceptions

FedEx Services 2020-2022

Revenue Agent Memphis, TN

Built positive, repetitive rapport and relationships with various customers including small to large sized companies and corporations to research, discover and correct all variances in invoices versus payment amount

Assisted customers with issues outside my scope of departmental duties after hours to increase customer trust and dependability

Acted as a team player to help on various projects in different departments which resulted in higher, more expedited customer satisfaction and increased return business

Decreased customer outstanding payables balances by 25% by working diligently with the customers and applying the corrections

FedEx Services Olive Branch, MS

Recovery Agent

Sort and deliver packages to various areas in Olive Branch hub

FedEx Services Olive Branch, MS

Package Handler-Unloading/Loading of packages

Vera Bradley, Southaven, MS 2020 Retail Team Leader

State Farm, Collierville, TN 2019 Inside Sales Representative (Licensed Sales Agent)

Account manager of existing customers by managing information collected to be accurate and all- inclusive which increased overall customer base by 30% due to having correct information

Strategically worked with the other agents on new and existing customers on new products as in determining which marketing strategies worked best. This collaboration of agents brought the State Farm brand to new 40% heights in the overall local market. The largest in the last decade.

Participated in extra-curricular events sponsored by our local State Farm office (i.e. Germantown Horse Show, Germantown Community Homerun Derby, etc.) These face to face events led to 15% increase in overall leads

Assorted Retail Sales Positions: 2015 – 2018

White House Black Market, Collierville, TN

Christopher & Banks, Collierville, TN

Sales Associate

Dillard’s, Collierville, TN

Sales Associate

Net Integration Inc., Memphis, TN 2013 - 2014

Sales and Marketing Representative

Designed and implemented new IT Management sales strategy resulting in a 20% increase in client base for 4th Quarter 2013

Created data set (200+businesses) using CRM which resulted in a $50k revenue increase and 10% net margin increase

Sold hardware in excess of $40K which increased revenue over $100K YTD and increased profit margins by 10% (Sept 2013-Dec 2013)

Increased Monthly Recurring Revenue (MRR) by $2K

Achill Computer Services, Inc., Collierville, TN 2013

Sales and Marketing Representative

Expanded skillset by learning IT sales & marketing through training and networking events

Coordinated with the local Chambers of Commerce to obtain mailing list and marketed to those businesses (Collierville, Germantown, Memphis and Olive Branch)

Increased Monthly Recurring Revenue by 10% and increased new sales by 15% ($35K)

Pinnacle Airlines Corporation, Memphis, TN 2012–2013

Staffing Analyst (company restructure / move to MN)

Collaborated with Senior Management including various departments (Flight Operations, Inflight, Human Resources, Finance, etc.) to re-allocate total headcount of 2800 pilots, 2100 Flight attendants

Worked on a team to organize the bid process to rearrange pilots from base to base using longevity and misplaced flight attendants as determining factors. The outcome of the bid award process was a decrease of pilots from 2800 to 2100 and decrease of Flight Attendants from 2100 to 1700 due to eliminating 2 different aircraft.

This significant revision to the airline saved the company over $1M in salaries and benefits

Excelled in Competency with spreadsheets & financial modeling

ServiceMaster-Furniture Medic, Memphis, TN 2007–2012

Business Development Manager

Developed and maintained professional relationships with over 100 franchise owners

Proven ability to work well with others and communicate well in a high stress environment

Prepared and presented PowerPoint presentations on topics related to new franchise owners regarding business strategies, maintaining economic stability and establishing financial growth as a successful business owner

Designed financial review strategies with Furniture Medic owners to include financial forecast models and established a blueprint to assist their growth plans

Deep analytical skills summarized historical franchise information and coordinated all communication with Senior Management and Legal Counsel on franchise terminations

Financial Analyst I

Established professional relationships with new and existing SMClean, AmeriSpec and Furniture Medic franchise owners regarding financing

Summarized the analytical findings based on business and personal financial statements and presented to Senior Management

Integrated recommendations to Senior Management in the decision-making process

Delivered customer service at a high level of excellence and performed multiple tasks within short deadlines

Collaborated with the Market Expansion Sales team by analyzing prospect data and delivering an expeditious response about potential owners

Assisted in acquiring numerous high-level franchise owners, bringing in those who generated $1M and greater in gross annual revenue with award winning performances

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