Customer Service Specialist

LEIGH BROADWAY

Santa Ana, ***** 424-***-**** **************@*****.***

Technical Solutions Provider and Customer Service Specialist Outstanding analytical, organizational and critical thinking skills. Exceptional ability to develop and retain profitable and lasting relationships with clients in the business community. Excellent consultative and solutions-based approach to providing first class customer service to existing client base and prospective clients.

Nordstrom 04/22-10/23

Retail Sales Consultant/Womens High End Fashions

Responsibilities:

● Assist customers with a variety of transactions through a seamless and friendly experience

● Demonstrate expertise in all technologies used in the store environment

● Inspire trust, teamwork and positive team relationships

● Defuse customer situations and provide resolution in a timely and effective manner

● Ensure the security and privacy of customer information through education, compliance and resolution of issues.

Ascent, an ASC Company/City National Bank 05/20-07/20 Client Services Representative I/Treasury Management Tech Support Responsibilities:

● Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services.

● Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices.

● Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problems.

● Follow up, either verbally or in writing, to ensure customer satisfaction.

● Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.

● Acts as a liaison between clients and company. Provides feedback to sales, quality assurance and product management.

● May compile information, prepare reports or summaries, and submit for review. - Recommends changes to existing policies and procedures.

● May provide guidance to less experienced representatives.

● Performs other duties and responsibilities as assigned. Western Growers/Covered California, Irvine, CA 11/19-03/20 Technical Helpdesk/ Technical Customer Service Specialist

● Troubleshoot and correct technical issues for Insurance Brokers when they require assistance on the Covered California website.

● Assist Insurance Brokers with the enrollment process for their clients on the Covered California website.

● Assist Insurance Brokers with Delegations when they need to have a new client assigned to their agency portfolio.

KORE 1, Irvine, CA 05/18-05/19

Sales Analyst

● Managed and compiled multiple quotations on pricing and availability for commercial equipment to help generate new sales to our Authorized Distributors.

● Increased the overall efficiency of our Technical Unit as a result of managing a high volume of incoming calls from existing and prospective clients.

● Communicated and worked closely with my team of Engineers to provide first rate customer service to our Authorized Distributors.

● Provided excellent troubleshooting expertise to the end-user to solve technical challenges on their equipment.

Western Dental Corporate Office, Orange, CA 07/17-04/18 Sales Service Representative

● Top Producer in my sales unit generating between $10K-25K in new revenue on a monthly basis from new dental services.

● Solved for customer account challenges and made recommendations for new dental services on each call.

● Consistently received between 75-85 incoming customer service calls daily.

● Worked with staff from Western Dental offices to reschedule missed customer dental appointments.

● Made outgoing calls on a daily basis to revisit new dental requirements for potential and existing customers.

Education: Santa Ana College: Major Political Science, Saddleback College: Major Political Science Skills: All Social Media Platforms i.e. Twitter, Instagram, Tik Tok. Salesforce, Word, Excel, PowerPoint, Data Plus, Google Suite, GoToMeeting.

Certifications: HIPAA

Community Volunteer Activities:

● AARP Legislative Liaison- Congressional Districts CA-46 & CA-40

● Senior Advisory Board Member for CA-40

● AARP Family Caregiver Advocate

● Family Caregiver Outreach

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