Office Manager Customer Relations

Lissa Sampson

Cell: 928-***-****

****************@*****.***

Executive Summary

Executive-level manager with 17 years of managerial experience. Strong leadership and relationship-building skills. Strong communication skills and ability to supervise and motivate staff to perform at high levels through training, mentoring, and setting of clear productivity expectations.

Core Strengths

Operations Management Customer Relations

Data Collection & Reporting Training & Supervision

Accounts Management Conflict Resolution

Professional Experience

January 2021 Golden Corall

to Restaurant Server/ Manager Closer for GM 2 nights a week

August 2022

Server and Cashier

Daily Balancing of accounts and deposits sent to the Owners.

Weekly Shift Scheduling.

Weekly Inventory Reports sent into the Owners.

Provided daily labor and sales reports, along with daily deposits to all owners.

Hiring for Staff.

Training and Managing in the bar.

Managed and provided support to staff.

Gained respect and acknowledgement for always being available to the staff and customers and knowing I would be there with them from open to close much of the time.

Excellent communication and relationships with customers.

Cleaned Restaurant up and helped establish a good customer clientele.

GM: Fredy Hernandez 626-***-****

September 2004 Alco Test, Inc. Urbandale, Iowa

to Office Manager

October 2020 Ignition Interlock Company

Managed daily company operations. Managed and trained office staff on State Laws and confidential information for clients. Strong communication skills and ability to supervise and motivate staff to perform at high levels through training, mentoring, and setting clear productivity expectations.

Daily Credit Card Batch and Balancing of account.

Managed and provided support to 63 service centers in Illinois and Iowa. Provided support in billing, client services, technician wiring and product support, remoting to computers for support and gathering data reports for the required Sate Agency. Gained respect and acknowledgement for always being available to the technicians 24/7 and knowing or finding out the solution to a situation. Excellent communication and relationships with all 63 service centers.

Supported 2,500+ clients annually as point of contact and maintained client confidential data, resulting in increased client satisfaction, repeat business, referrals, and positive Google Reviews.

Meets daily, weekly, and monthly deadlines for Reporting Data to various State Agencies, Courts, and Lawyers.

Increased client satisfaction and quality of support through daily communications. Generated repeat business, sustained client confidence, and built trusting relationships with both our clients and 63 service centers. Clients have posted Google Reviews for Alco Test, Inc., due to my services.

Assisted in developing marketing ideas and material for company, along with ways to grow.

Owner: Wendy Kelley

Mustang Media, Inc. / Gorilla Graffiti, Inc Waukee, IA

Office Manager

July 2004 Marketing Agency

to

September 2007

Credit Card Reconciliation, Balancing 22 major accounts.

Traveled to trade shows to meet with potential advertising clients.

Negotiated pricing for advertising with major newspaper companies.

• Worked closely with the company accountant to make sure all tax reports and financial figures were correct.

Reported directly to the President of Mustang Media, Inc.

Owner: Doug Beyer

Alco Test, Inc. Urbandale, Iowa

Office Manager

September 2002 Ignition Interlock Company

To

January 2004

Answered multi-line phone system for 2 interlock companies and a lawncare company.

Promoted to Office Manager within 6 months.

Maintained payroll hours for the lawn care company and Interlock companies in Illinois and Iowa.

Reported to the President and Vice President of Company.

Reported data to Illinois SOS BAIID Division.

Provided exceptional customer relations with all clients and employees.

LaConner Seafood and Prime Rib LaConner, WA

Waitress and Office Manager

May 1987 - March 2004 Fine Dinning Restaurant

Served for 7 years with Fine Dinning experience

Promoted to Office Manager and did the bookkeeping and payroll, W-2 for business.

Maintained payroll hours for all shifts and positions in the restaurant

Reported to the President and Owner of Company.

Cleaned the restaurant in mornings and checked in all wine, beer, alcohol, and food delivery’s.

Worked banquets and outside catering jobs, as well and private chef dinners.

New Owners as of 2016

References upon request

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